Sales Consultant, Cleveland, OH

About the role

Join our Team and Make a Difference! At Lifeway Mobility, we believe that everyone deserves to live comfortably, independently, and safely in their own homes. As a leading nationwide provider of accessibility solutions, we are dedicated to enabling individuals with accessibility needs to remain in the place they love. We are more than just a company – we are a community driven by our Core Values of Putting People First, Being Accountable, and Doing Well While Doing Good. These principles guide everything we do, from the products we offer to the way we interact with our customers and each other.

Responsibilities

• Connect with Customers – Meet with 2-3 clients and their families each day to assess their mobility needs and recommend customized solutions.
• Present Life-Changing Solutions – Demonstrate home accessibility products that enhance safety and independence.
• Create Tailored Proposals – Develop accurate estimates based on in-depth needs assessments.
• Collaborate for Success – Work closely with the Lifeway operations team to ensure seamless transitions from sale to installation.
• Drive the Sales Process – Address customer questions, overcome objections, and offer financing and rental options.
• Grow Your Pipeline – Generate 20% of your own leads through referrals, repeat business, and community outreach.
• Deliver Exceptional Customer Experience – Strive to exceed expectations, ensuring every customer interaction fosters trust and long-term relationships.

Requirements

• Evaluation to Sales Performance – Maintain an average of 45% evaluation to sales conversion.
• Customer Impact – Earn at least one 5-star review daily.
• Helping More Families – Serve a minimum of two clients per day.
• Attention to Detail – Complete a thorough 6-point checklist for every appointment to ensure top-quality service and follow-up.

Qualifications

• Proven experience in sales, preferably in-home sales or mobility equipment.
• Strong communication and listening skills to understand and address customer needs effectively.
• Able to conduct detailed needs assessments and recommend customized solutions.
• Excellent organizational skills and attention to detail.
• Comfortable working with software systems and maintaining accurate client records.
• Knowledge of local and federal regulations related to home accessibility is a plus.
• A valid driver’s license and willingness to travel locally.
• Problem-solving skills and the ability to remain professional in challenging situations.
• A post-secondary degree is preferred but not required.

Skills

• Strong communication and interpersonal skills.
• Ability to assess mobility needs and recommend appropriate solutions.
• Organizational and time management skills.
• Software proficiency (e.g., CRM systems).
• Knowledge of home accessibility regulations.

Benefits

• Comprehensive benefits package including medical, dental, vision, 401k, employer-paid life and LTD, and some voluntary benefits.
• Virtual and in-person training, ongoing support, and opportunities for growth within the company.
• 7 paid holidays and three weeks of paid vacation.

Pay

$110k+ after year one, with a base salary plus commission and bonuses.

Schedule

Flexible schedule to accommodate travel and appointments.