Sales Consultant

About the role

Our BMW dealership in Westlake is seeking Sales Consultants. This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Rusnak Auto Group by successfully achieving sales goals and objectives relevant to the components of the Company’s strategic plan.

Responsibilities

• Consistently Meets or Exceeds Sales Objectives
• Develops, implements, monitors, and adjusts sales goals (financial and volumes) with sales management to achieve personal and Company sales objectives;
• Reviews and analyzes actions at the end of each day, week, month, and year to determine how to plan more effectively in the future;
• Satisfies the transportation needs of our Clients;
• Works with the Sales Manager, General Sales Manager, and/or General Manager to develop action plans to immediately correct performance in order to consistently meet and exceed sales goals;
• Meets or exceeds the goal of selling, leasing, delivering a pre-agreed upon monthly minimum amount of vehicles;
• Greet, and offers assistance or direction to, all Clients that enter the dealership showroom or sales lot;
• Assists each Client with selecting a vehicle by asking questions, listening carefully to their responses, and matching their expectations with our vehicles by fully explaining product performance, application, benefits, and optional equipment;
• Offers test drives to all Clients; strictly follows Company policies and procedure regarding test drives; prior to test drive, obtains proper identification from Client;
• Knows, understands, and strictly follows all Company, local, state, and federal, policies, rules, and regulations regarding automobile sales;
• Knows and understands equity and values; fully capable of explaining depreciation to the Client;
• Ensures that the a member of the sales management team has the opportunity to meet each Client;
• Ensures that all closed deals are forwarded to the Finance and Insurance Manager (F&I Manager), along with properly completed paperwork, such as, but not limited to, insurance information and title;
• Prior to Client arrival, ensures sold vehicle is ready for delivery;
• Delivers vehicle to Client; ensures that the Client fully understands the vehicle's operating features, warranty, and paperwork;
• Introduces Clients to Service Department Team; emphasizes to Client the quality and efficiency of service repairs and maintenance available in the dealership's service department; schedules first service appointment;
• Follows up on all post delivery items, such as, but not limited to, tag/title work, "we-owes," and special requests, to ensure that we continue to meet or exceed Client expectations;
• Remains engaged with management, fellow team members, and processes, to foster successful working relationships with all internal and external Clients;
• Adheres to the Company requirements for fully and effectively utilizing the Customer Relationship Management (CRM) tool; maintains a Client follow up system that encourages repeat and referral business and contributes to Client satisfaction.

Qualifications

• Experience Desired: Previous experience as a Sales Consultant or similar positions in Automotive, Retail, Sales, Hospitality industries.
• Strong verbal and written communication skills
• Excellent interpersonal and customer service skills
• Education; Ideal: H.S. Diploma/GED
• Driver License Required: Current California Driver License with satisfactory Department of Motor Vehicle driving record
• License; Required: Current California Sales License.