Sales Consultant

Overview

Rural King Farm and Home Store aims to create a supportive and rewarding workplace where associates can grow professionally and personally. We believe in fostering a community that values dedication and excellence, offering competitive benefits and resources to help our associates succeed.

Responsibilities

• Assist customers with finding power equipment products that meet their specific needs.
• Engage customers in meaningful conversations to understand their needs, preferences, and budget constraints.
• Aid in the retail financing process and ensure all requirements are met before releasing tractors.
• Manage the ordering of power equipment for store stock and customer special orders.
• Assist with receiving, moving, and displaying power equipment products.
• Follow the Indoor Merchandising Guide to maintain company standards.
• Conduct power equipment demonstrations as needed.
• Help customers locate items within the store and recommend suitable alternatives.
• Actively listen to customer concerns and provide appropriate resolutions or escalate to a supervisor if necessary.
• Collect customer contact information for follow-up purposes.
• Establish and maintain long-term relationships with customers to generate repeat business and referrals.
• Provide expert advice and product knowledge on a variety of products including power equipment, live animals, heating, fencing, batteries, lawn care, pools, etc.
• Demonstrate product features and benefits, conduct product demonstrations, and explain technical specifications.
• Utilize upselling and cross-selling techniques to maximize sales and increase the average unit per transaction.
• Promote exclusive offers and awareness of the store's loyalty program.
• Process special orders, operate the POS register, and resolve return issues as needed.
• Collaborate with team members to achieve sales targets and contribute to the overall success of the store.
• Participate in training sessions and stay updated on product knowledge, sales techniques, and company policies and procedures.
• Contribute to visual merchandising efforts by zoning product displays, ensuring proper signage, and maintaining a clean and attractive sales floor.
• Work outdoors in various weather conditions as necessary.
• Participate in cross-training for flexibility in various departments and responsibilities.
• Leverage learning initiatives to acquire new knowledge, refine skills, and stay current on industry developments.
• Provide friendly, proactive, and professional support to others, assisting with inquiries, concerns, and issues promptly and effectively.

Qualifications

• High school diploma or equivalent; additional education or certifications in agriculture or related fields is a plus.
• Proven experience in a sales or customer service role, preferably in a retail environment.
• Deep knowledge and passion for agriculture, farm equipment, tools, and home essentials.
• Excellent interpersonal and communication skills, with the ability to build rapport with customers and provide exceptional service.
• Strong problem-solving abilities and the capacity to handle customer inquiries and concerns effectively.
• Results-driven mindset with a focus on achieving sales targets and driving revenue growth.
• Ability to work in a fast-paced, dynamic environment and adapt to changing customer demands.
• Basic computer skills for point-of-sale transactions and inventory management systems.
• Resilience and a willingness to deal with rejection.
• Excellent negotiation and conflict resolution skills.
• Initiative to devise sales strategies and work under pressure.
• Demonstrated behaviors must reflect integrity, professionalism, and confidentiality.
• Proficiency with Microsoft Office Suite or related software.
• Comfortable navigating computer systems and software to assist customers or manage activities.