Sales Consultant

About the role

Sell Luxury. Live Modern. Earn Without Limits. La-Z-Boy isn’t just comfort anymore — it’s modern, elevated, and unmistakably stylish. We’re looking for a Sales Consultant to turn natural charm, an eye for design, and competitive drive into real results — and real income in our Lancaster, PA showroom.

Responsibilities

• Drive store sales goals by selling furniture, accessories, and services; promote the Design program and assist the Designer to achieve Design program sales goals.
• Consistently execute the La-Z-Boy selling process to provide a favorable experience to all customers.
• Develop and utilize sales skills including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after-sale service, and continuing contact with all previous and potential customers.
• Maximize store promotions, marketing initiatives, and grassroots programs.
• Maintain strong knowledge of the features and benefits of existing and new product lines.
• Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables, and accessory recommendations, as well as the benefits of professional installation service.
• Execute and champion the Design process following established company guidelines; support design-related functions in the store.
• Provide the highest level of customer service to all current and future customers; ensure each customer has an informative and positive experience.
• Effectively use Podium to ensure customer satisfaction and future follow-up; make sound business decisions to deliver customer satisfaction and promote a team environment.
• Provide support by being responsive to incoming phone calls and emails; assist in handling customer issues and/or complaints with appropriate solutions.
• Maintain a positive working relationship with all store employees; assist in training, coaching, and developing new peers on product knowledge and selling process/skills.
• Help promote and champion a culture of sales and service.
• Assist with maintenance of the overall visual appearance of the store, including floor/showroom displays, tagging products, maintaining accessory catalogs, supporting floor moves, and general cleanliness.
• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries.
• Accurately complete daily On-Point system logs; show urgency, enthusiasm, and excitement with the team and customers.
• Maintain adequate knowledge of company standards, product knowledge, and internal processes and systems.
• Consistently schedule deliveries with customers; responsible for opening and closing the store.

Requirements

• High School Diploma or equivalent.
• Previous selling experience and ability to close a sale strongly preferred.
• Excellent communication, customer service skills, and organizational skills.
• Strong interpersonal skills to effectively communicate, build rapport, and positively influence.
• Demonstrated persuasion and negotiation skills.
• Ability to effectively manage time and conflicting priorities.
• Ability to work productively with others as a team.
• Ability to work evenings, weekends, and holidays as required by business needs.
• Initiative to meet assigned goals, missions, and objectives; motivated to achieve more.
• Strong attention to detail.
• Proficient in the use of Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Bachelor’s degree in Business or a related field (preferred).

Physical Demands

• Ability to lift and/or carry up to 50 pounds.
• Ability to stand for long periods of time.
• Nearly continuous use of repetitive hand motions, hearing, and listening.
• Often required to sit, walk, bend, and stoop.
• Subject to inside environmental conditions.
• Ability to pass background and drug screen.

Pay

Training Pay: $15 per hour for 2-6 weeks (no commission).

Post-Training Pay:

• Base Pay: $11/hour (varies by store location).
• Commission & Bonus: Uncapped commission on written sales — 3% on La-Z-Boy Design Sales and 2% on other sales. Quarterly bonus opportunity of $1,500 based on individual sales goals.

Average Annual Earning Potential After Training: $45,000 - $65,000+ (inclusive of base, bonus, and commission).

Schedule

40 hours per week.

Benefits

• Health Insurance through Blue Cross/Blue Shield.
• Prescriptions through Optum.
• In-Network Dental and Vision Insurance.
• Paid Vacation (two weeks’ prorated as a new hire).
• 401k with company match of up to 6%.
• Disability Insurance.
• Life Insurance and AD&D.
• Paid Bonding Leave.
• Paid Training.
• Health Savings Account — contributions go in tax-free, grow tax-free, and are withdrawn tax-free.
• Tuition Reimbursement (up to $5,250 per calendar year).
• Employee Assistance Program (free counseling sessions, financial and legal resources).
• 9-11 paid holidays each year.
• Exclusive employee discounts.