Sales Consultant

About the role

Join La-Z-Boy Furniture Galleries in Waldorf, MD as a Sales Consultant. This role offers unlimited earnings potential, a sleek modern showroom, and ongoing training in luxury sales and design.

Responsibilities

• Guiding high-end clients through a premium sales experience
• Create inspired spaces with world-class furniture and décor
• Curate luxury looks while earning commissions with no ceiling
• Drive sales, contribute to store sales goals
• Promote the Design program & assist the Designer to achieve established goals
• Execute the La-Z-Boy selling process and provide a favorable experience to all customers
• Maximize store promotions, marketing initiatives, and grassroots programs
• Support design related functions in the store
• Provide the highest level of customer service to all current and future customers
• Manage time and conflicting priorities, work with others as a team, and work evenings, weekends and holidays as required
• Maintain adequate knowledge of company standards, product knowledge and internal processes and systems
• Achieve store sales goals by selling furniture, accessories and services offered by La-Z-Boy
• Support the Design process following the established company guidelines
• Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service and continuing contact with all previous and potential customers
• Assist in handling customer issues and/or complaints
• Maintain strong knowledge of the features and benefits of existing and new product lines
• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
• Show a sense of urgency, enthusiasm and excitement with the store team and customers
• Open and close the store

Requirements

• High School Diploma or equivalent
• Previous selling experience and ability to close a sale strongly preferred
• Excellent communication, customer service skills, and organizational skills
• Strong interpersonal skills to effectively communicate, build rapport, and positively influence
• Demonstrated persuasion and negotiation skills
• Ability to effectively manage time and conflicting priorities
• Ability to effectively and productively with others as a team
• Ability to work the schedule and hours dictated by business needs
• Ability to work evenings, weekends and holidays as required
• Initiative to meet assigned goals, missions and objectives and motivated to achieve more
• Strong attention to detail
• Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint

Qualifications

• Bachelor’s degree in Business or a related field preferred

Skills

• Polished, persuasive, and endlessly ambitious
• Passionate about modern aesthetics and premium materials
• Obsessed with detail, service, and delivering the wow factor
• Experience in sales or retail (luxury experience = a major plus)

Benefits

• Health Insurance through Blue Cross/Blue Shield Optum for Prescriptions
• In-Network Dental and Vision Insurance
• Paid Vacation
• 401k with match
• Disability Insurance
• Life Insurance and AD&D
• Paid Bonding Leave
• Paid Training
• Health Savings Account - Contributions go in tax-free, grow tax-free and are withdrawn tax-free
• Employee Assistance Program (Free to all employees!)
• Counseling sessions
• Financial and legal resources

Pay

• Base Pay: $14.50 / hour (varies by store location)
• Earn more with UNCAPPED commission on written sales - 3% on La-Z-Boy Design Sales and 2% on other sales, other than La-Z-Boy Design Sales
• Quarterly bonus opportunity of $1,500, based on your ability to meet defined individual sales goals