Sales Consultant

About the role

Sell Luxury. Live Modern. Earn Without Limits. Now hiring a Sales Consultant at La-Z-Boy Furniture Galleries in Chesapeake, VA. La-Z-Boy has redefined furniture as modern, elevated, and unmistakably stylish, and we’re looking for someone who can match that energy on the sales floor. Turn your natural charm, eye for design, and competitive drive into real results—and real income.

Responsibilities

• Drive store sales goals by selling furniture, accessories, and services offered by La-Z-Boy.
• Promote the Design program and assist the Designer to achieve established Design program sales goals.
• Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers.
• Develop and utilize sales skills and principles including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after-sale service, and continuing contact with all previous and potential customers.
• Maximize store promotions, marketing initiatives, and grassroots programs.
• Maintain strong knowledge of the features and benefits of existing and new product lines.
• Schedule and execute professional home consultations to present customized room designs, including sample fabrics, furniture, tables, and accessory recommendations, as well as the benefits of a professional installation service.
• Execute and champion the Design process following established company guidelines; support design-related functions in the store.
• Provide the highest level of customer service to all current and future customers.
• Ensure each La-Z-Boy customer has an informative and positive experience by using good customer service skills and product knowledge while following the company selling process.
• Effectively use Podium to ensure customer satisfaction and future follow-up; make sound business decisions to deliver customer satisfaction and promote team environment.
• Be responsive to incoming phone calls and emails; assist in handling customer issues and/or complaints and provide appropriate solutions and alternatives to achieve a satisfied experience.
• Maintain a positive working relationship with all store employees; assist to train, coach, and develop new peers on La-Z-Boy product knowledge and selling process/skills to achieve store sales goals.
• Help promote and champion a culture of sales and service.
• Assist with maintenance of the overall visual appearance of the store, including maintaining floor and/or showroom displays, tagging products and accessories, maintaining accessory catalogs and design center fabrics, supporting floor moves, and maintaining general store cleanliness.
• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries.
• Responsible for accurately completing daily On-Point system logs; show a sense of urgency, enthusiasm, and excitement with the store team and customers.
• Maintain adequate knowledge of company standards, product knowledge, and internal processes and systems.
• Consistently schedule deliveries with customers; responsible for opening and closing of the store.

Requirements

• High School Diploma or equivalent.
• Previous selling experience and ability to close a sale strongly preferred.
• Excellent communication, customer service skills, and organizational skills.
• Strong interpersonal skills to effectively communicate, build rapport, and positively influence.
• Demonstrated persuasion and negotiation skills.
• Ability to effectively manage time and conflicting priorities.
• Ability to work effectively and productively with others as a team.
• Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays as required.
• Initiative to meet assigned goals, missions, and objectives and motivated to achieve more.
• Strong attention to detail.
• Proficient in the use of Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Bachelor’s degree in Business or a related field preferred.

Physical Demands / Work Environment

• Ability to lift and/or carry up to 50 pounds.
• Ability to stand for long periods of time.
• Nearly continuous use of repetitive hand motions, hearing, and listening.
• Often required to sit, walk, bend, and stoop.
• Subject to inside environmental conditions.
• Ability to pass background and drug screen.

Compensation

Training pay: $15 per hour for 2–6 weeks (no commission). After training, base pay: $11/hour (varies by store location) plus uncapped commission on sales (rates vary from 2%–6% based on sales type) and quarterly bonus opportunity of up to $2,000 based on individual sales goals. Average annual earning potential after training: $50,000–$70,000+ (inclusive of base, bonus, and commission). The company will not pay less than state/local minimum wage requirements for the period.

Benefits

• Health insurance through Blue Cross/Blue Shield Optum for prescriptions.
• In-network dental and vision insurance.
• Paid vacation; 9–11 paid holidays each year.
• 401k with company match up to 6%.
• Disability insurance; life insurance and AD&D.
• Paid bonding leave; paid training.
• Health Savings Account—contributions go in tax-free, grow tax-free, and are withdrawn tax-free.
• Tuition reimbursement up to $5,250 per calendar year.
• Employee Assistance Program—free counseling sessions, financial and legal resources.