Sales Concierge

Job Summary

The company is seeking a proactive and organized Sales Concierge to join their sales team at Crystal, a leader in luxury cruise experiences.

About the Role

This role focuses on assisting cruise consultants with essential administrative tasks to ensure seamless post-booking services for our guests.

Responsibilities

• Manage and update guest records, ensuring accuracy and compliance with company standards.
• Handle special guest requests, such as dietary preferences or excursion arrangements, in collaboration with the sales team.
• Support the preparation and distribution of travel documents and communications.
• Aid cruise consultants in managing guest inquiries and following up on post-booking needs.
• Maintain organized files and track key guest details.
• Prepare reports and summaries for the sales team as required.
• Take on miscellaneous tasks and special projects to support the sales team’s goals and operational needs.
• Assist in the organization of team events, or internal initiatives.
• Draft professional correspondence to guests.
• Ensure clear and consistent communication within the sales team and with other departments as needed.

Requirements

• Educational background: Highschool diploma or equivalent.
• Experience: Previous experience in an administrative support role, preferably within the travel or luxury services industry.
• Skills: Excellent organizational and time management skills, with the ability to prioritize and adapt to shifting tasks; strong verbal and written communication skills; proficiency in Microsoft Office Suite and CRM tools (e.g., Salesforce or similar systems); a positive, team-oriented attitude with a strong focus on delivering exceptional service.

Qualifications

• Education: Highschool diploma or equivalent.
• Experience: Previous experience in an administrative support role, preferably within the travel or luxury services industry.
• Skills: Excellent organizational and time management skills, with the ability to prioritize and adapt to shifting tasks; strong verbal and written communication skills; proficiency in Microsoft Office Suite and CRM tools (e.g., Salesforce or similar systems); a positive, team-oriented attitude with a strong focus on delivering exceptional service.

Benefits

Full-time position with occasional overtime opportunities.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time schedule with occasional overtime.

Company Information

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.