Sales Center Representative

About the Company

Sunstate is a proud Second Chance employer that evaluates every candidate on a case-by-case basis.

About the Role

The role involves customer acquisition, lead qualification, and supporting marketing and sales campaigns to drive business within the assigned territory.

Responsibilities

• Qualify leads and establish new accounts to drive business within the assigned territory.
• Provide accurate rental quotes and process rental requests in a timely manner.
• Qualify and assign sales opportunities to Sales Center Rep II’s and Outside Sales Reps (OSRs) within the assigned territory.
• Assist in marketing campaigns, including sales blitz outreach, outbound calls, intent signal response, and lead qualification.
• Manage inbound calls and handle basic inquiries from customers related to equipment availability, rental terms, and services.
• Educate customers on the Sunstate value proposition, equipment availability, basic rental terms, and help them navigate the rental process.
• Use Salesforce to log interactions, update customer records, and track sales opportunities. Ensure data accuracy and timely updates.
• Identify and convert interest in used equipment into sales opportunities, assisting customers with their purchasing needs.
• Continuously develop foundational knowledge of products and industry trends to better assist customers and increase sales.

Qualifications

• No specific degree required; Bachelor’s preferred.
• 0-2 years of relevant experience.

Skills

• Superior interpersonal and communication skills.
• Strong verbal and written communication in English (Bilingual in Spanish is a plus).
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Previous outbound call/call center experience is required.
• Salesforce or other CRM experience preferred.
• Ability to work independently and in a team-oriented environment.
• Strong multitasking ability in a fast-paced setting.
• Proactive and goal-driven with a strong customer focus.
• Interest in developing a long-term career in a sales role.
• Resilience with hunter’s mentality.
• Curious, lifetime learner.
• Competitive spirit.