SALES CENTER OPERATIONS MANAGER VI

About the role

As the Sales Center Manager - Operations, you will manage store operations and personnel to ensure all activities align with company policies and procedures. This role is key to achieving revenue, budget, and business objectives while fostering strong customer relationships and driving market penetration.

Responsibilities

• Achieve revenue, budget, and business objectives for each fiscal year.
• Develop business relationships with key customers within the store coverage area.
• Define and communicate clear goals and objectives for SSC personnel to measure performance.
• Provide leadership and direction to employees in pursuit of store objectives.
• Work closely with customers to maximize market penetration and margin potential.
• Develop and implement strategic plans to align with corporate goals.
• Advise customers on product selection, pricing, and sales volume to build strong relations.
• Analyze and control expenditures to conform to budgetary requirements.
• Analyze sales reports for sales volume, profit/loss (EVA), and margins using the "on Demand" reporting process.
• Ensure prudent credit transactions and manage account collections.
• Participate in planning by providing accurate, achievable sales forecasts.
• Align achievements with corporate goals, standards, and objectives.
• Communicate safety program goals and ensure associates are properly trained.
• Train, lead, and develop associates in customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• Cross-train in all areas of SSC operations, including customer service, warehouse, and office administration, and assist where necessary.
• Recruit, hire, and manage SSC staff, including daily support, performance management, and development.
• Manage store metrics and KPIs to meet audit expectations.
• Ensure compliance with Human Resource policies, including hiring, firing, performance management, and DOT compliance.
• Perform other related duties as required.

Requirements

• High School diploma and 5+ years of relevant sales experience OR Bachelor’s degree in Business or related field and 1+ years of relevant sales experience.
• 4 years of prior selling experience.
• Minimum 2 years of previous management experience.
• Prior customer service experience is a plus.

Skills

• Strong interpersonal skills and excellent written and verbal communication.
• Analytical aptitude, time management, and organizational skills.
• Proven training, teamwork, and leadership skills.
• Ability to multi-task and demonstrate follow-up and follow-through.
• Proficiency in MS Word, Excel, and PowerPoint.
• Dal-Tile certification to operate powered industrial trucks.

Physical Demands

• Regularly required to stand, use hands, and reach with hands and arms.
• Required to walk, stoop, kneel, crouch, or crawl.
• May sit, climb, balance, talk, or listen.
• Specific vision abilities include close vision, peripheral vision, and the ability to adjust focus.
• Frequently lift up to 50 pounds.
• Reasonable accommodations may be made for individuals with disabilities.

Benefits

• Company match on 401k.
• Employee purchase discount.
• Tuition reimbursement.
• Comprehensive benefits package.
• Career opportunities in a creative and growth-oriented environment.

Dal-Tile is a proud supporter of U.S. military, veterans, and their families. Active military, transitioning service members, and veterans are strongly encouraged to apply.