Sales Center Manager

Drive the profitability of the Sales Center by delivering exceptional customer service and managing a team of employees. Oversee all operational activities and associated costs with a strong emphasis on revenue growth.

Responsibilities

• Provide daily direction and communication to employees, including customer service representatives, warehouse workers, and delivery drivers, ensuring efficient and professional service.
• Write and administer performance reviews, address work-related problems, and handle disciplinary actions according to company policy.
• Ensure employees receive appropriate training and resources to perform their jobs effectively.
• Manage employees through planning, coordination of work, training, motivation, and ongoing evaluation of success.
• Oversee daily operations of the Sales Center, including accounting practices, inventory control, warehouse, and personnel management.
• Utilize established systems and processes to meet customer service requirements and company standards.
• Monitor and ensure compliance with established safety policies.
• Plan and maintain adequate inventory to support customer orders and service levels.
• Read and understand financial statements to ensure the facility is running profitably.
• Manage financial control and reporting functions, including responsibility for profit and loss (P&L).
• Assist in developing business opportunities in the assigned territory, supporting the cultivation of long-term customer relationships, and contributing to meeting and exceeding sales goals.
• Collaborate with Territory Sales Manager (TSM) to develop and execute territory sales plans and account plans.
• Support and assist marketing initiatives.
• Contribute to the development of customer strategies that promote business growth, customer retention, satisfaction, and improved relations.
• Ensure order processing, invoicing, and credit management are handled according to established procedures.
• Use appropriate judgment in upward communication regarding department or employee concerns.
• Develop and recommend annual budget requirements for the Sales Center.
• Carry out additional tasks as assigned.

Requirements

• High School Diploma

Physical Requirements

• Must be able to assist warehouse staff as needed to load and unload trucks.

About Us

Hörmann is a premier manufacturer of garage doors. We provide the building industry with high-quality, innovative garage doors at competitive prices while maintaining a reputation of quality, reliability, and integrity. We offer a team-centered environment where each member's unique knowledge, skills, abilities, and efforts define our success as a company.

As an international corporation, Hörmann LLC prizes diversity in all positions; candidates with second language ability—especially in Spanish or German—will be given additional consideration. Fluency in English is required.

Benefits

• Comprehensive, competitive benefit package including medical, dental, vision, life, and supplemental insurance plans
• 401(k) with employer match
• Vacation and holiday pay

Hörmann is a drug-free workplace. All offers of employment will be contingent on successfully passing a criminal background check and a pre-employment drug test.