Sales Center Manager

Essential Duties and Responsibilities

• Represent Baker as a leader in the industry ensuring maximum sales and profitability.
• Determine and monitor inventory stock levels and manage merchandising of sales showroom.
• Manage inventory to ensure proper turns and minimum loss throughout the year.
• Keep abreast of technical developments and changes in product lines, monitor competitive threats and discuss proper response and reaction with Regional Manager.
• Responsible for Center’s P&L.
• Responsible for recruiting, hiring, training, and leading a diversified work force.
• Train and manage a workforce including Warehouse, Receiving/Shipping, Delivery, Fleet Drivers, Showroom, Warranty, Counter Sales and Inside Sales personnel.
• Interact with customers, outside salespeople, and vendors.
• Conduct him/herself professionally and courteously in all aspects of interaction with contractors, customers, and employees.
• Cook up Center training and Company/Center events.
• Avoid safety hazards and incidents immediately to management.
• Coordinate Center training and Company/Center events.
• Adhere to all company safety protocols and procedures.
• Utilize personal protective equipment (PPE) as required.
• Report any safety hazards or incidents immediately to management.
• Participate in regular safety training sessions and drills.
• Maintain a professional and safe demeanor during all customer and employee interactions.
• Oversee the implementation of safety measures across all areas within the branch.
• Perform other duties as assigned.

Qualifications

• A high school diploma or equivalent required; bachelor’s degree in business or related field preferred.
• Experience with HVAC equipment in a wholesale distribution setting.
• Background in sales, operations, purchasing, or inventory management preferred.
• Strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building.
• Ability to manage multiple tasks in a dynamic, fast-paced environment.
• Demonstrated interest in continuous learning, mentoring, and leadership.
• Mechanical or technical experience preferred.
• Proficiency in Microsoft Office or similar productivity tools.
• Proven success in managing and mentoring other employees while establishing the Center’s business goals.

Skills

• Strong interpersonal skills.
• Excellent customer service mindset with the ability to develop long term relationships.
• Excellent written and verbal communication skills.
• Excellent analytical aptitude with a proven ability to analyze/interpret data.
• Strong and creative problem-solving skills.
• Ability to work independently and in a team environment.
• Proactively seeks continuous process and service improvements.