Sales & Center Associate at The Ups Store

About the role

We are hiring for 2 Full-Time (35+ hours per week) and 2 Part-Time positions (15–30 hours per week depending on candidate availability and scheduling needs). These roles offer a strong growth path into Print Specialist, Shift Lead, Team Lead, and multi-store management opportunities for driven individuals. Positions are located at our Medical Center Parkway, Memorial Boulevard, and West Northfield Boulevard stores.

Ideal candidates have flexible availability Monday–Friday from 7:45 AM–7:30 PM and Saturday & Sunday from 8:15 AM–4:30 PM. (For students, we work with school schedules as much as possible.)

Responsibilities

• Receive and process packages for courier shipment and operate copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices.
• Deliver world-class customer service to all retail customers by advising on products, services, and best-value options.
• Understand and fulfill the needs of walk-in customers and telephone/email inquiries.
• Communicate effectively and practice good listening with customers, co-workers, vendors, and leadership.
• Empathize with and manage demanding, impatient, or frustrated customers to turn stressful situations into positive experiences.
• Take ownership of customers’ packing, shipping, and/or print problems and offer viable solutions.
• Operate all equipment, software, and devices expertly and be willing to teach others.
• Maintain a clean, organized, and safe working environment.
• Open and/or close the store and perform end-of-day duties.
• Take action to learn products, services, alternative solutions, and industry trends, occasionally reviewing or retraining on lesser-used services.
• Frequently multitask while maintaining extreme attention to detail.
• Assist with other center functions as needed, such as faxing, copying, laminating, and binding.
• Help customers with expert boxing and packaging, selling appropriate products to ship materials safely and efficiently.
• Perform other duties as assigned.

Qualifications

• Prompt, reliable, and responsible.
• Strong computer skills, including use of the Internet, Point of Sale systems, Microsoft Office, Adobe Acrobat, and ability to quickly learn The UPS Store application.
• At least 1 year of previous customer service or retail sales experience.
• Neat, clean, and professional appearance.
• Ability to cross-sell and upsell products and services.
• Ability to prioritize and multitask.
• Positive and professional demeanor.
• Excellent written and verbal communication skills.
• Ability to lift 40+ pounds.

Benefits

• Excellent advancement opportunities
• Performance bonus
• Major holidays off
• Employee discounts
• Direct deposit
• Paid training
• Uniforms provided

Pay

Compensation depends on relevant experience. Candidates with prior experience in a The UPS Store retail packaging/shipping center, print shop, FedEx Office, Staples, OfficeMax, or Office Depot Print Center are highly encouraged to apply—starting compensation will be adjusted based on related experience and work history. Bonus and incentives are available for all staff levels immediately upon hire.