Sales Center Agent Bilingual Spanish & English

Job Summary

The SmartStop Sales Center Agents receive inbound sales calls from customers and assist them by making appropriate recommendations for their storage needs, answering their questions and taking payments. Sales Center Agents will make outbound calls to follow up on inquiries and rental reservations.

Essential Job Functions and Responsibilities

• Receive inbound sales calls from customers; understand their storage needs and recommend an appropriate storage unit.
• Able to overcome any objections in order to obtain a reservation for a storage unit or rent the unit over the phone.
• Work with existing customers by answering questions, taking payments and resolving concerns.
• Make outbound calls to follow up on rental reservations.
• Meet personal/team qualitative and quantitative targets.
• Perform duties assigned by Supervisor(s).

Qualifications

• Customer centric
• Sales driven with a can-do attitude
• Proficiency in both Spanish and English is required
• Good computer skills
• Excellent verbal, phone, and email communication
• Ability to build relationships, (both internal and external)
• Good problem-solving abilities
• Multitasking is a must
• A dedicated, quiet, secure workspace free of distractions
• Excellent internet connectivity
• Ability to work weekends

Benefits

• Monthly Bonus Incentive Plan
• Health insurance including medical, dental and vision
• Life and Disability Insurance
• Paid Time Off & Paid Holidays
• 401(k) matching
• Employee assistance program
• Referral program
• Discounts
• Health & Fitness Partnerships

Diversity

SmartStop® Self Storage, is committed to diversity, equity and inclusion. We believe in fostering an environment of inclusion and seek contributors from all backgrounds to join our dynamic team.