Sales & Catering Coordinator

About the role

Assist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Answer sales office phones when sales staff not available. Respond to all sales inquiries accurately, timely and in a professional manner.

Responsibilities

• Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed.
• Coordination of all group and wedding business as contracted by the sales manager/DOS.
• Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days.
• Determine and coordinate all needs of the customer.
• Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations.
• Work with sales personnel to achieve required sales team goals.
• Have current knowledge of hotel rates, strategies, discounts and promotions.
• Aid in completing any required sales reports.
• Develop and effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area.
• Aid the Sales department with monthly luncheons, client events, etc.
• Create monthly social hour calendar with the Director of Sales.
• Assist with creating gift bags for guest traces, VIP’s, Hug’s, etc.
• Keep supplies stocked and on hand.
• Work with EBC on all group turnover and proper execution of the groups.

Requirements

High school diploma or vocational secretarial. Previous sales, hospitality, and secretarial experience preferred. Advanced knowledge/use of Microsoft Word applications Word, Excel, Publisher and PowerPoint. Alphabetizing, grammar and punctuation skills. Standard business letter formats. Strong editing skills.

Qualifications

Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person. Able to read contracts and letters. Able to use computers. Excellent attention to detail and multi-tasking skills. Bending/kneeling - repeated bending and kneeling required while filing. Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Skills

Advanced knowledge/use of Microsoft Word applications Word, Excel, Publisher and PowerPoint. Alphabetizing, grammar and punctuation skills. Standard business letter formats. Strong editing skills.

Benefits

Medical, dental, & vision insurance. Health savings and flexible spending accounts. Basic Life and AD&D insurance. Paid time off for vacation, sick time, and holidays. Employee assistance program. Tuition Reimbursement. Great discounts on Hotels, Restaurants, and much more.

Pay

TBD

Schedule

TBD