Sales Business Support

Role & Responsibilities

• Interface directly with clients and partner organizations to troubleshoot discrepancies, clarify reporting logic, and ensure alignment on usage data and revenue outputs.
• Serve as a key operational point of contact for external clients and partners, supporting ongoing data validation, issue resolution, and alignment on reporting expectations and timelines.
• Partner with internal stakeholders (Sales, Finance, Legal, Product, Operations) and external client/partner teams to translate business, client, and partner inquiries into actionable analysis and solutions.
• Analyze revenue usage pipeline performance across platform partners to identify data discrepancies, revenue leakage, compliance risks, and optimization opportunities.
• Clean, validate, and integrate multi-source datasets (internal and client/partner-provided) to improve data accuracy, consistency, and audit readiness.
• Support monthly revenue operations processes, ensuring on-time, accurate delivery of client/partner revenue reporting within defined SLAs.
• Build and deliver clear, client/partner-ready reporting outputs and internal summaries that communicate performance, risks, and opportunities.
• Contribute to the design and automation of scalable revenue data pipelines and workflows to support growth in client/partner complexity and volume.
• Effectively operate in a fast-paced, client/partner-driven environment, managing multiple priorities and external dependencies.

Required Qualifications

• Demonstrated ability to communicate effectively with both internal teams and external clients & partners, including explaining technical concepts in business terms.
• Proven track record of meeting tight deadlines while maintaining high accuracy in a client/partner-facing, SLA-driven environment.
• Strong attention to detail with the ability to connect analysis directly to revenue impact, client/partner performance, and business outcomes.
• Experience working cross-functionally while managing client and partner dependencies and timelines.
• Strong problem-solving skills with the ability to navigate complex client/partner data and revenue structures.
• Self-motivated with the ability to quickly learn Acxiom’s digital products and the broader client/partner ecosystem.
• Experience working with large, multi-source datasets and applying strong data quality practices.
• Ability to build dashboards and communicate insights through business intelligence tools.

Preferred Attributes

• Experience working within the digital advertising ecosystem (DMPs, DSPs, Advanced TV, Programmatic platforms).
• Familiarity with client & partner onboarding, data integration, and revenue-sharing models.
• Experience collaborating with external partners or clients in an operational, analytical, or account support capacity.
• Ability to identify process improvements that enhance both internal efficiency and external client/partner experience.
• Strong organizational and analytical skills with the ability to manage multiple client/partner workflows simultaneously.
• Experience supporting end-to-end revenue management, including pricing, pipeline analytics, and optimization.
• Knowledge of revenue operations and client & partner-driven revenue models.
• The ability to influence cross-functional stakeholders and drive operational improvements that benefit both Acxiom and its clients and partners.