Sales BDC Agent

Core Responsibilities

• Answer all incoming sales phone calls promptly and professionally, assisting customers when sales representatives are unavailable and ensuring every interaction encourages a dealership visit.
• Gather, document, and maintain accurate customer information while routing opportunities to appropriate sales personnel.
• Respond to inbound leads and execute outbound follow-up activities including unsold showroom follow-up, internet lead response, appointment confirmations, missed appointment follow-up, sold customer check-ins, and CRM task completion.
• Schedule appointments in accordance with dealership policy, ensuring proper distribution and alignment with sales personnel availability.
• Maintain accurate CRM records and develop proficiency with dealership communication and lead management tools.
• Act as an extension of the sales team by managing overflow communications, supporting follow-up efforts, and clearly communicating customer needs and appointment status.
• Meet daily activity and performance expectations while accepting coaching and feedback to improve individual and team performance.
• Maintain knowledge of current incentives, promotions, and vehicle availability and specs to provide accurate information to customers.
• Uphold strict confidentiality of customer information, maintain professional conduct at all times, and adhere to all federal, state, and local regulations related to customer privacy and automotive sales.

Ideal Candidate

• A confident communicator who thrives in a fast-paced, team-driven environment and understands the importance of responding quickly and accurately to every customer inquiry.
• Experience in a call center or other high-volume call environment is strongly preferred, with the ability to manage multiple conversations and tasks while maintaining professionalism and composure.
• Organized, detail-oriented, and comfortable multitasking while maintaining a friendly, professional tone that builds trust and encourages dealership visits.
• Coachable, self-motivated, and performance-driven, with a strong sense of accountability and pride in supporting team success while consistently delivering a positive customer experience.

Qualifications

High school diploma or equivalent required. Bachelor's degree in Business Administration, Marketing, Communications, or a related field preferred. Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite, particularly Outlook and CRM systems. Strong organizational and time management skills. Ability to work independently and as part of a team. Must have a valid driver's license and reliable transportation.

Skills

• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite, particularly Outlook and CRM systems.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Knowledge of automotive industry and products.

Benefits

N/A

Pay

N/A

Schedule

N/A