Sales Automation & Platform Administrator (SalesForce)

Sales & Revenue Automation

Design and implement automation to improve lead management, opportunity progression, forecasting accuracy, and sales productivity.

Identify process gaps and eliminate manual work across the revenue lifecycle.

Build scalable automation using Flows, validation rules, assignment logic, and integrations.

Develop dashboards and analytics for pipeline health, conversion, and performance.

Enable AI-driven productivity and data insights where applicable.

ServiceNow Administration

Configure and support workflows for internal service and operational processes.

Manage user access, forms, automation, and reporting.

Support integrations between ServiceNow and other enterprise systems.

NICE Contact Center (Preferred / Growth Area)

Support integration with Salesforce for call activity and interaction tracking.

Develop working knowledge of NICE administration over time.

Enable call analytics and operational insights to improve customer engagement.

Analysis & Continuous Improvement

Partner with business leaders to identify inefficiencies and improvement opportunities.

Gather and document requirements for enhancements.

Measure automation impact and drive ongoing optimization.

Requirements

• Bachelor’s degree in Information Systems, Business, or a related field (or equivalent experience).
• 4–6+ years of Salesforce administration or development experience.
• Hands-on experience with Sales Cloud (required); Service Cloud preferred.
• Experience building automation using Flows and related platform tools.
• Experience improving sales processes, pipeline visibility, or revenue operations workflows.
• Working knowledge of ServiceNow or strong ability to learn quickly.
• Experience integrating third-party systems or APIs.
• Exposure to contact center platforms such as NICE, Five9, or Genesys is a plus.

Skills

• Salesforce Administrator certification or ability to obtain within six months.
• Experience with data tools (Data Loader, imports, data quality management).
• Strong analytical, problem-solving, and communication skills.

Pay

The starting salary range for this full-time position in Irvine, CA is $88,400 - $110,500 per year.