Sales Associate - White House Black Market

Functional Responsibilities

• Drives for Results
• Maintains knowledge of current sales and promotions
• Maintains pricing and visual standards
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management
• Participates in visual directives including monthly store sets and sales floor maintenance
• Customer Experience
• Promotes the Most Amazing Personal Service (MAPS) principles and standards as demonstrated in our selling models and offers a cohesive omni channel experience
• Ensures prompt resolution of customer concerns
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices
• Reinforces buying decisions at the checkout and achieves add on goals including gift card sales
• Signs up clients for reward program
• Builds and maintains a solid customer following through clienteling and wardrobing
• Knows current product fit and style assortment offerings in store and on-line
• Maintains consistent client communication through utilization of our clienteling tools; Style Connect and Customer Book
• Operational Excellence
• Supports replenishment activities that keep the store full and abundant
• Assists with locate fulfillment
• Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed
• Aids in boutique cleanliness and organization
• Teamwork and Growth
• Promotes an inclusive, collaborative approach to problem solving
• Sets personal developmental opportunities and readily solicits feedback

Qualifications

• High School diploma or equivalent
• Retail or sales experience preferred
• Must be 16 years of age or older for AZ, GA, ID, IL, KS, MS, MO, MT, ND, NV, OK, SD, TX, UT, and VA
• Must be 18 years of age or older for all other states
• Excellent communication skills
• Excellent customer service skills
• Able to learn or adapt to technology provided by the company
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Able to communicate with customers, Associates, and Management
• Regular attendance is essential to this position to ensure adequate coverage to meet company objectives
• Able to work a flexible work schedule, including nights, weekends, and holidays is required

Physical Requirements

• Constant Walking/Standing- 67-100% of 8-hour shift
• Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
• Frequent Climbing- 34%-66% of 8-hour shift

Pay

Starting at $15.92 - $19.90/hour or city/local minimum wage as applicable.

Benefits

• Eligible to participate in the Company’s employee assistance program and employee discount program