Sales Associate (Sur La Table)

Position Overview

As a Sales Associate at Sur La Table, you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience. In this role, you’ll support daily operations, deliver a #bestincenter customer experience, a company-wide standard for excellence in service, and help drive sales by sharing product knowledge.

Key Responsibilities

• Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.

• Maintain expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.

• Actively engage customers, identify their needs, recommend relevant products or experiences, and leading a customer-focused, Guest Obsessed culture.

• Maximize selling opportunities by identifying customer needs and offering relevant solutions. Promote add-on sales and support events that grow store traffic and customer engagement.

• Consistently meet or exceed monthly sales goals, contributing to overall store revenue.

• Support onboarding of new associates by sharing product knowledge and best practices.

• Collaborate with team members to maintain a positive, inclusive, and high-performing store culture.

• Accurately and efficiently process transactions including sales, returns, and price checks using the POS system.

• Absolutely and efficiently process transactions including sales, returns, and price checks using the POS system.

• Absolutely and efficiently process transactions including sales, returns, and price checks using the POS system.

• Assist in daily opening and closing procedures, floor replenishment, and maintaining visual merchandising standards.

• Complete inventory transactions including, but not limited to, receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests).

• Adhere to applicable wage and hour laws. Accurately record time worked according to SLT Policy.

• Model and ensure all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained, and consistently followed.

Physical Requirements

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 4 hours at a time.
• Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.
• Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Ability to ascend/descend ladders to retrieve and/or move merchandise.
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.

Qualifications & Experience

• Must be 18 years of age or older at the time of employment.
• 1 year of retail sales experience preferred.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and providing exceptional customer experiences.
• Proficiency in Microsoft Office and retail management systems preferred.