Sales Associate (Sur La Table)
Position Overview
As a Sales Associate at Sur La Table, you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience. In this role, you’ll support daily operations, deliver a #bestincenter customer experience, a company-wide standard for excellence in service, and help drive sales by sharing product knowledge.
Key Responsibilities
Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty
Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources
Actively engage customers, identify their needs, recommend relevant products or experiences, and leading a customer-focused, Guest Obsessed culture
Maximize selling opportunities by identifying customer needs and offering relevant solutions
Promote add-on sales and support events that grow store traffic and customer engagement
Consistently meet or exceed monthly sales goals, contributing to overall store revenue
Collaborate with team members to maintain a positive, inclusive, and high-performing store culture
Support onboarding of new associates by sharing product knowledge and best practices
Operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
Accurately and efficiently process transactions including sales, returns, and price checks using the POS system
Absolutely adhere to applicable wage and hour laws
Complete inventory transactions including, but not limited to, receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests)
Qualifications & Experience
Must be 18 years of age or older at the time of employment
1 year of retail sales experience preferred
Excellent communication, problem-solving, and decision-making abilities
Passion for community engagement and providing exceptional customer experiences
Proficiency in Microsoft Office and retail management systems preferred
Physical Requirements
Ability to communicate verbally and work cooperatively with associates and customers
Ability to remain standing for up to 4 hours at a time
Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor
Ability to lift and/or move merchandise weighing up to 50 lbs
Ability to ascend/descend ladders to retrieve and/or move merchandise
Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
Availability
Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays. While this is the minimum availability, scheduled hours may differ based on business needs.
Equal Opportunity Employer
The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.