Sales Associate - Soma

The Sales Associate supports Management in promoting a customer and product-focused sales culture, where our values and guiding principles drive store operations, customer experience, and profitability.

Responsibilities

• Drive for Results
  • Meet company sales goals using sales techniques and product knowledge; recommend merchandise based on customer needs.
  • Maintain awareness of current sales, promotions, pricing, and visual standards.
  • Handle merchandise, presentation, loss prevention, and other duties as directed by Management.
  • Participate in visual directives, including monthly store sets and zone maintenance.
• Customer Experience
  • Model and promote the Most Amazing Personal Service (MAPS) principles for a cohesive omni-channel experience.
  • Resolve customer concerns promptly and efficiently.
  • Ensure a fast and accurate register experience, staying current on policies for payments, coupons, returns, exchanges, and security.
  • Reinforce buying decisions at checkout and meet add-on sales goals, including gift card sales.
  • Sign up clients for the reward program and build a customer following through clienteling and wardrobing.
  • Maintain knowledge of product fit, style assortment, and inventory both in-store and online.
  • Use the customer book to maintain consistent client communication.
• Operational Excellence
  • Support replenishment activities to keep the store fully stocked and visually appealing.
  • Assist with locate fulfillment and visual directives, including floor sets, window changes, signage, and presentations.
  • Maintain boutique cleanliness and organization.
• Teamwork and Growth
  • Promote an inclusive, collaborative approach to problem-solving.
  • Seek personal development opportunities and actively solicit feedback.
• Perform other duties as assigned, which may vary by brand.

Requirements

• Retail or sales experience preferred.
• Must be 16 years of age or older.
• Excellent communication and customer service skills.
• Able to learn or adapt to company technology.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to communicate effectively with customers, Associates, and Management.
• Regular attendance is essential to ensure adequate coverage.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Physical Requirements

• Constant walking/standing: 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs.: 1-33% of an 8-hour shift.
• Frequent climbing: 34-66% of an 8-hour shift.

Accommodation is available for applicants with disabilities. To request accommodation during the application process, contact your local Store Manager.