Sales Associate - Soma

Position supports Management in promoting a customer and product-focused sales culture, where company values and guiding principles ensure a great customer experience and maximum profitability.

Responsibilities

• Meets company sales goals by utilizing sales techniques, communicating product knowledge, and recommending merchandise based on customer needs.
• Maintains knowledge of current sales, promotions, pricing, and visual standards.
• Participates in visual directives, including monthly store sets and sales floor maintenance.
• Promotes the Most Amazing Personal Service (MAPS) principles and offers a cohesive omni-channel experience.
• Ensures prompt resolution of customer concerns and a fast, efficient register experience.
• Reinforces buying decisions at checkout and achieves add-on goals, including gift card sales.
• Signs up clients for the reward program and builds a customer following through clienteling and wardrobing.
• Maintains knowledge of current product fit, style assortment, and consistent client communication using clienteling tools.
• Supports replenishment activities to keep the store full and assists with locate fulfillment.
• Assists with visual directives, including floor sets, window changes, signage placement, and boutique cleanliness.
• Promotes an inclusive, collaborative approach to problem-solving and seeks personal development opportunities.
• Performs other duties as assigned; responsibilities may vary by brand.

Competencies

• Culture: Demonstrates Chico’s FAS Values and Guiding Principles with a focus on Customer Focus, Instilling Trust, Driving Engagement, and Delivering Results.
• Manages Complexity: Makes sense of complex, high-quantity, and sometimes contradictory information to solve problems.
• Plans and Aligns: Prioritizes work to meet commitments aligned with organizational goals.
• Organizational Savvy: Navigates complex policy, process, and people-related organizational dynamics.
• Courage: Addresses difficult issues and communicates what needs to be said.

Requirements

• High School diploma or equivalent.
• Retail or sales experience preferred.
• Must be 16 years or older (AZ, GA, ID, IL, KS, MS, MO, MT, ND, NV, OK, SD, TX, UT, VA) or 18 years or older (all other states).
• Excellent communication and customer service skills.
• Able to learn or adapt to company-provided technology.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to communicate effectively with customers, Associates, and Management.
• Regular attendance is essential to ensure adequate coverage.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Physical Requirements

• Constant walking/standing: 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs.: 1-33% of an 8-hour shift.
• Frequent climbing: 34-66% of an 8-hour shift.

Pay

The wage range for this position is $16.90 - $21.10. Successful candidates’ wage rates will be determined based on individual qualifications.