Sales Associate PT M259

At For Eyes, we are an optical retailer offering high-quality brands and products with great pricing. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. We pride ourselves on delivering expert eye care and affordable eyewear, with a commitment to customer satisfaction and continuous growth. For Eyes is part of EssilorLuxottica, a global leader in vision care products, including iconic eyewear and advanced lens technology.

About the role

The Licensed Optician delivers the brand value proposition and helps establish For Eyes as the premier destination for all vision needs within the community. This role focuses on creating exceptional value for customers through legendary service and perfectly crafted, high-quality eyewear that exceeds expectations.

Responsibilities

• Greet all customers warmly, exchange names, and set clear expectations for their visit.
• Show urgency in providing service and satisfying customer needs, including custom-fitting glasses and precisely placing prescriptions in lenses.
• Act as a leader in optical expertise, providing guidance to associates and ensuring finished eyewear meets standards and customer requirements.
• Take and record measurements, adjust or fit eyewear accurately, and review prescriptions to identify special needs.
• Attract new customers by exploring their needs through open-ended questions and attentive listening.
• Assist co-workers with complex product needs and prescriptions, utilizing store tools and adhering to brand commitments.
• Perform work accurately and thoroughly, even under time pressure and high customer volume.
• Demonstrate superior product knowledge, describing features and benefits of lenses and frames using appropriate tools.
• Anticipate and resolve customer issues, striving for long-term solutions and exceeding expectations.
• Multitask, prioritize, and manage time effectively with competing priorities.
• Commit to delivery timelines, seek feedback, and ask for referrals.
• Strive for exceptional results on brand KPIs and competencies, presenting and educating customers at pick-up.
• Maintain store appearance, ensuring it is clean, attractive, and organized.
• Secure and protect company assets, inform management of safety opportunities, and follow safe work practices.
• Adhere to company policies and procedures, including discounting, promotions, and inventory management.
• Sell on your feet 80%-100% of the time, and perform additional duties as needed (e.g., customer calls, dispensing eyewear).
• Maintain proper dress code, including name tag and associate tablet.

Requirements

• High school diploma or equivalent.
• State licensure in opticianry.
• Optical dispensing experience.
• Strong customer service skills: communication, listening, and teamwork.
• Knowledge of current store merchandise and fashion trends.
• Basic math skills and familiarity with POS systems, computers, and calculators.
• Selling skills, including the ability to use and carry an iPad/tablet.

Benefits

• Competitive bonus and/or commission plan.
• First-class total rewards package, including health care, retirement savings, and paid time off/vacation.
• Various employee discounts.

Employee pay is determined by factors such as geography, experience, qualifications, skills, and local minimum wage requirements.