Sales Associate - PT

Location: Portland, Oregon (retail store)

About the role

As a Part-Time Sales Associate, you provide excellent customer service that is friendly, genuine, and professional, always prioritizing the customer’s needs. You create an engaging and interactive shopping experience by enthusiastically sharing your product knowledge, whether assisting customers in-store, over the phone, or helping them select gifts, cards, or wrapping. You contribute to vibrant and inviting store displays while demonstrating initiative and passion for our products and team.

Responsibilities

• Create a welcoming environment by engaging customers with friendly, genuine service to meet their needs.
• Use open-ended questions and product knowledge to make thoughtful recommendations and drive sales.
• Maintain a vibrant, shoppable store by supporting visual merchandising and replenishment standards, ensuring a neat, tidy, and inviting presentation.
• Leverage key campaigns and services, such as new item launches, promotions, memberships, and ship-to-home options.
• Utilize training and communication tools (e.g., Cognition, Paper reSource, InsidePS) to continuously educate yourself on products and services, enhancing the customer experience.
• Protect company assets by adhering to inventory and loss prevention standards, including completing inventories and related initiatives.
• Work on the selling floor, which involves physical activity such as prolonged standing, repetitive bending, lifting, and climbing.

Requirements

• Demonstrate a passion for helping people and a willingness to learn about our products.
• Ability to communicate clearly and respectfully with customers and team members.
• Positive, can-do attitude and enjoyment of working with people.
• Comfortable working in a fast-paced, ever-changing environment.
• Strong listening skills and a problem-solving mindset.

Expected Behaviors

• Prioritize customers at all times and enjoy engaging with people.
• Demonstrate initiative, problem-solving ability, and adaptability in a dynamic environment.
• Work collaboratively as a team player with a positive attitude.
• Accept responsibility, execute tasks with care, and be open to coaching and feedback.
• Support company goals and initiatives while treating associates and customers with respect and kindness.

Benefits

• For associates scheduled to work less than 20 hours per week: Employee Discount, Employee Assistance Program (EAP), and Sick Pay.
• For associates scheduled to work 20–29.99 hours per week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, Transit benefits, and 401(k) with Company Match.
• For associates scheduled to work 30+ hours per week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental, and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit benefits, and Tuition Reimbursement.

All benefits are provided in accordance with the terms of the current plan and may be subject to future changes. Benefits may vary depending on location and state regulations.