Sales Associate - PT

About the Role

As a Sales Associate, you will provide excellent customer service that is friendly, genuine, and professional, always prioritizing the customer's needs. You will create an engaging and interactive shopping experience by sharing your product knowledge, helping customers choose gifts, cards, and wrapping, and maintaining vibrant and enticing store displays. Your passion for customer service and willingness to help will ensure customers look forward to visiting the store.

Responsibilities

• Create a welcoming environment by engaging with customers through friendly and genuine service to meet their needs.
• Ask open-ended questions and use your product knowledge to make thoughtful recommendations while actively selling.
• Maintain a vibrant store by supporting visual merchandising and replenishment standards, ensuring a neat, tidy, and inviting presentation.
• Leverage key campaigns and services such as new item launches, promotions, membership, and ship-to-home.
• Use training and communication tools (e.g., Cognition, Paper reSource, InsidePS) to continuously educate yourself on products and services, enhancing the customer experience.
• Protect company assets by adhering to inventory and loss prevention standards.
• Work on the selling floor, which involves physical activity such as prolonged standing, repetitive bending, lifting, and climbing.

Requirements

• Demonstrate a passion for helping people and a desire to learn about products.
• Ability to communicate clearly and respectfully.
• Positive and can-do attitude.
• Enjoy working with people and in an ever-changing environment.
• Strong listening skills and problem-solving ability.

Expected Behaviors

• Prioritize customers at all times.
• Enjoy engaging with people and demonstrate initiative and problem-solving skills.
• Be a team player with a positive attitude.
• Accept responsibility and execute assignments correctly and with care.
• Be open to coaching and feedback.
• Adapt to an ever-changing environment.
• Support company goals and initiatives.
• Show respect and kindness to fellow associates and customers.

Benefits

• For those scheduled to work less than 20 hours per week: Employee Discount, EAP, and Sick Pay.
• For those scheduled to work between 20 and 29.99 hours per week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, Transit, and 401(k) with Company Match.
• For those scheduled to work 30 hours or more per week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental, and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement.

All benefits are provided in accordance with the terms of the current plan and may be subject to future change. Benefits may vary depending on location and state regulations.