Sales Associate - PT

About the Role

To be a great Sales Associate, you provide excellent customer service which is friendly, genuine and professional, and you always put the customers first ahead of everything and anything else. You make the shopping experience engaging and interactive by enthusiastically sharing your knowledge whether face to face or over the phone, helping a customer choose a special gift, unique card or gorgeous wrap. A sales associate creates enticing displays which are neat, tidy and vibrant to the customer. Your passion for customer service and willingness to help ensures your customers look forward to coming into your store.

Responsibilities

• Create a welcoming environment by engaging with customers through friendly and genuine service to meet their needs.
• Ask open-ended questions and use your product knowledge to make thoughtful recommendations as you actively sell.
• Ensure a vibrant store by supporting store visual merchandising and replenishment standards, maintaining a neat, tidy, shoppable, and inviting presentation.
• Leverage key campaigns and services, such as new item launches, promotions, membership, and ship-to-home.
• Use training and communication tools (e.g., Cognition, Paper reSource, InsidePS) to continuously educate yourself on products and services, enhancing the customer experience.
• Protect company assets by adhering to all inventory and loss prevention standards, properly completing inventories and initiatives.
• Work on the selling floor, which requires physical activity such as prolonged standing, repetitive bending, lifting, and climbing.

Requirements

• Demonstrate passion to genuinely help people and a desire to learn about our products.
• Ability to communicate clearly and respectfully.
• Positive and can-do attitude.
• Enjoy working with people and in an ever-changing environment.
• Strong listening skills and problem-solving ability.

Expected Behaviors

• Treat customers as the first priority at all times.
• Enjoy working with people and engaging with others.
• Demonstrate initiative and problem-solving ability.
• Be a team-player with a positive and can-do attitude.
• Accept responsibility and execute all assignments correctly and with care.
• Accept coaching and feedback openly.
• Be adaptable and energized by working in an ever-changing environment.
• Support company goals and initiatives.
• Show respect and kindness to fellow associates and customers.

Benefits

• For those scheduled to work less than 20 hours per week: Employee Discount, EAP, and Sick Pay.
• For those scheduled to work between 20 and 29.99 hours per week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, Transit, and 401(k) with Company Match.
• For those scheduled to work 30 hours or more per week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental, and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement.

All benefits are provided in accordance with the terms of the current plan and may be subject to future change. Benefits may vary depending on location and state regulations.

Pay

An employee in this position can expect an hourly rate starting at $13.00.