Sales Associate - PT

About the Role

As a Sales Associate, you provide excellent customer service that is friendly, genuine, and professional, always prioritizing the customer above all else. You create an engaging and interactive shopping experience by enthusiastically sharing your product knowledge, helping customers choose gifts, cards, or wrapping. You also contribute to vibrant and inviting store displays that are neat, tidy, and visually appealing. Your passion for customer service and willingness to assist ensures customers enjoy visiting the store. The role offers opportunities to demonstrate initiative and a love for the products and team.

Responsibilities

• Create a welcoming environment by engaging customers with friendly and genuine service to meet their needs.
• Ask open-ended questions and use product knowledge to make thoughtful recommendations while actively selling.
• Maintain a vibrant store by supporting visual merchandising and replenishment standards, ensuring a neat, tidy, and shoppable presentation.
• Leverage key campaigns and services, such as new item launches, promotions, memberships, and ship-to-home options.
• Use training and communication tools (e.g., Cognition, Paper reSource, InsidePS) to continuously educate yourself on products and services, enhancing the customer experience.
• Protect company assets by adhering to inventory and loss prevention standards, including completing inventories and related initiatives.
• Work on the selling floor, which involves physical activity such as prolonged standing, repetitive bending, lifting, and climbing.

Requirements

• Demonstrate a passion for helping people and a desire to learn about the products.
• Ability to communicate clearly and respectfully with customers and team members.
• Positive and proactive attitude, with a willingness to work in a dynamic environment.
• Enjoy working with people and solving problems.
• Ability to work as part of a team and accept coaching and feedback openly.
• Adaptability to an ever-changing work environment.

Expected Behaviors

• Prioritize customers at all times.
• Enjoy engaging with people and working collaboratively.
• Demonstrate initiative and problem-solving skills.
• Maintain a positive and can-do attitude.
• Accept responsibility and execute tasks with care.
• Support company goals and initiatives as a team player.
• Show respect and kindness to fellow associates and customers.

Benefits

• For those scheduled to work less than 20 hours per week: Employee Discount, EAP, and Sick Pay.
• For those scheduled to work between 20 and 29.99 hours per week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, Transit, and 401(k) with Company Match.
• For those scheduled to work 30 hours or more per week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental, and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement.

All benefits are provided in accordance with the terms of the current plan and may be subject to future change. Benefits may vary depending on location and state regulations.

Pay

Starting hourly rate of $15.00.