Sales Associate - PT

About the Role

As a Sales Associate, you provide excellent customer service that is friendly, genuine, and professional, always prioritizing the customer's needs. You create an engaging and interactive shopping experience by sharing your product knowledge, helping customers choose gifts, cards, or wrapping, and maintaining enticing, vibrant store displays. Your passion for customer service and willingness to help ensures customers enjoy visiting the store. You'll demonstrate initiative in various tasks, from creating inspiring displays to assisting with services.

Responsibilities

• Create a welcoming environment by engaging customers through friendly and genuine service to meet their needs.
• Ask open-ended questions and use product knowledge to make thoughtful recommendations while actively selling.
• Maintain a vibrant store by supporting visual merchandising and replenishment standards, ensuring a neat, tidy, and inviting presentation.
• Leverage key campaigns and services, such as new item launches, promotions, membership, and ship-to-home.
• Use training and communication tools (e.g., Cognition, Paper reSource, InsidePS) to continuously educate yourself on products and services, enhancing the customer experience.
• Protect company assets by adhering to inventory and loss prevention standards.
• Work on the selling floor, which involves physical activity such as prolonged standing, repetitive bending, lifting, and climbing.

Requirements

• Demonstrate a passion for helping people and a desire to learn about products.
• Ability to communicate clearly and respectfully.
• Positive and proactive attitude.
• Enjoy working with people and solving problems.
• Energized by working in a dynamic, ever-changing environment.
• Ability to listen, communicate, and express oneself effectively.

Expected Behaviors

• Prioritize customers at all times.
• Enjoy engaging with people and working as part of a team.
• Demonstrate initiative and problem-solving skills.
• Accept responsibility and execute assignments with care.
• Be open to coaching and feedback.
• Adapt to changing environments and support company goals.
• Show respect and kindness to associates and customers.

Benefits

Benefits vary based on scheduled hours:

• Less than 20 hours per week: Employee Discount, EAP, and Sick Pay.
• 20 to 29.99 hours per week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, Transit, and 401(k) with Company Match.
• 30 hours or more per week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental, and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement.

All benefits are provided in accordance with the terms of the current plan and may be subject to future change. Benefits may vary depending on location and state regulations.

Pay

This position offers an hourly rate starting at $21.30, with potential earnings up to $22.80.

Location: Seattle, Washington (U Village - 4460)