Sales Associate - PT

About the Role

As a Sales Associate, you provide excellent customer service that is friendly, genuine, and professional, always prioritizing the customer above all else. You create an engaging and interactive shopping experience by enthusiastically sharing your product knowledge, whether assisting customers in-store or over the phone. Your role includes helping customers choose gifts, cards, or wrapping, as well as creating enticing, neat, and vibrant displays. Your passion for customer service and willingness to help ensure customers enjoy visiting the store. There are opportunities to demonstrate initiative in visual merchandising, product knowledge, and customer interactions.

Responsibilities

• Create a welcoming environment by engaging customers through friendly and genuine service to meet their needs.
• Ask open-ended questions and use product knowledge to make thoughtful recommendations while actively selling.
• Maintain a vibrant store by supporting visual merchandising and replenishment standards, ensuring a neat, tidy, and inviting presentation.
• Leverage key campaigns and services, such as new item launches, promotions, memberships, and ship-to-home options.
• Use training and communication tools (e.g., Cognition, Paper reSource, InsidePS) to continuously educate yourself on products and services, enhancing the customer experience.
• Protect company assets by adhering to inventory and loss prevention standards, including completing inventories and related initiatives.
• Work on the selling floor, which involves physical activity such as prolonged standing, repetitive bending, lifting, and climbing.

Requirements

• Demonstrate a passion for helping people and a desire to learn about products.
• Ability to communicate clearly and respectfully with customers and team members.
• Positive and proactive attitude, with a willingness to work in a dynamic environment.
• Enjoy working with people and solving problems.
• Ability to work effectively in a team and adapt to changing priorities.

Expected Behaviors

• Prioritize customers at all times with a friendly and professional demeanor.
• Demonstrate initiative and problem-solving skills.
• Maintain a positive, can-do attitude and work collaboratively with the team.
• Accept responsibility for tasks and execute them with care.
• Be open to coaching and feedback from others.
• Adapt to an ever-changing environment with energy and enthusiasm.
• Support company goals and initiatives while treating associates and customers with respect and kindness.

Benefits

• For employees scheduled to work less than 20 hours per week: Employee Discount, Employee Assistance Program (EAP), and Sick Pay.
• For employees scheduled to work 20–29.99 hours per week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, Transit benefits, and 401(k) with Company Match.
• For employees scheduled to work 30+ hours per week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental, and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit benefits, and Tuition Reimbursement.

All benefits are provided in accordance with the terms of the current plan and may be subject to future change. Benefits may vary depending on location and state regulations.

Pay

Starting hourly rate: $17.00.