Sales Associate - PT

Location: Somerville, Massachusetts (Assembly Row)

About the role

As a Sales Associate, you provide excellent customer service that is friendly, genuine, and professional, always prioritizing the customer above all else. You create an engaging and interactive shopping experience by enthusiastically sharing your product knowledge, whether assisting customers in-store, over the phone, or helping them select gifts, cards, or wrapping. You contribute to a vibrant store environment by maintaining neat, inviting, and shoppable displays. Your passion for customer service and willingness to help ensures customers enjoy visiting the store. The role offers opportunities to demonstrate initiative and a love for the products and team.

Responsibilities

• Create a welcoming environment by engaging customers with friendly, genuine service to meet their needs.
• Use open-ended questions and product knowledge to make thoughtful recommendations and drive sales.
• Maintain store visual merchandising and replenishment standards to ensure a neat, tidy, and inviting presentation.
• Support key campaigns and services, such as new item launches, promotions, memberships, and ship-to-home options.
• Leverage training and communication tools (e.g., Cognition, Paper reSource, InsidePS) to stay informed about products and services, enhancing the customer experience.
• Protect company assets by adhering to inventory and loss prevention standards, including completing inventories and related initiatives.
• Work on the selling floor, which involves physical activity such as prolonged standing, repetitive bending, lifting, and climbing.

Requirements

• Demonstrate a passion for helping people and a desire to learn about the products.
• Ability to communicate clearly and respectfully with customers and team members.
• Positive, can-do attitude and enjoyment of working with people.
• Energized by working in a fast-paced, ever-changing environment.
• Strong listening skills and a problem-solving mindset.
• Ability to work collaboratively as part of a team.
• Initiative to take on responsibilities and execute tasks with care.
• Openness to coaching and feedback.
• Adaptability to changing priorities and environments.
• Respect and kindness toward fellow associates and customers.

Benefits

• For those scheduled to work less than 20 hours per week: Employee Discount, Employee Assistance Program (EAP), and Sick Pay.
• For those scheduled to work 20–29.99 hours per week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, Transit benefits, and 401(k) with Company Match.
• For those scheduled to work 30+ hours per week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental, and Vision), Healthcare and Dependent Care Spending Accounts, Disability Benefits, Life Insurance, Transit benefits, and Tuition Reimbursement.

All benefits are provided in accordance with the terms of the current plan and may be subject to future change. Benefits may vary depending on location and state regulations.

Pay

Starting hourly rate: $15.00