Sales Associate - PT

Location: Durham, North Carolina 27713 (Retail store)

About the role

As a Part-Time Sales Associate, you provide excellent customer service that is friendly, genuine, and professional, always prioritizing the customer’s needs. You create an engaging and interactive shopping experience by sharing your product knowledge, assisting with gift selection, and maintaining vibrant, inviting displays. Your passion for customer service and willingness to help ensure customers enjoy visiting the store. From inspiring displays to assisting with services, there are opportunities to demonstrate initiative and enthusiasm for our products and team.

Responsibilities

• Create a welcoming environment by engaging customers with friendly, genuine service to meet their needs.
• Ask open-ended questions and use product knowledge to make thoughtful recommendations while actively selling.
• Maintain a vibrant store by supporting visual merchandising and replenishment standards, ensuring a neat, tidy, and shoppable presentation.
• Leverage key campaigns and services, such as new item launches, promotions, memberships, and ship-to-home options.
• Use training and communication tools (e.g., Cognition, Paper reSource, InsidePS) to continuously educate yourself on products and services, enhancing the customer experience.
• Protect company assets by adhering to inventory and loss prevention standards, including completing inventories and related initiatives.
• Work on the selling floor, which involves physical activity such as prolonged standing, repetitive bending, lifting, and climbing.

Requirements

• Demonstrate a passion for helping people and a desire to learn about our products.
• Ability to communicate clearly and respectfully with customers and team members.
• Positive, can-do attitude and enjoyment of working with people.
• Energized by working in a fast-paced, ever-changing environment.
• Strong listening skills and a problem-solving mindset.

Expected Behaviors

• Prioritize customers at all times.
• Enjoy engaging with people and working collaboratively.
• Demonstrate initiative and problem-solving ability.
• Be a team player with a positive and adaptable attitude.
• Accept responsibility and execute tasks carefully.
• Be open to coaching and feedback.
• Support company goals and initiatives.
• Show respect and kindness to fellow associates and customers.