Sales Associate - PT

Location: Raleigh, North Carolina 27609 (Retail store)

About the Role

As a Sales Associate, you provide excellent customer service that is friendly, genuine, and professional, always prioritizing the customer above all else. You create an engaging and interactive shopping experience by enthusiastically sharing your knowledge, whether in person or over the phone, helping customers choose gifts, cards, or wrapping. You contribute to enticing, neat, and vibrant store displays and demonstrate initiative in supporting store operations and services.

Responsibilities

• Create a welcoming environment by engaging customers with friendly, genuine service to meet their needs.
• Ask open-ended questions and use product knowledge to make thoughtful recommendations while actively selling.
• Maintain a vibrant store by supporting visual merchandising and replenishment standards, ensuring a neat, tidy, and inviting presentation.
• Leverage key campaigns and services, such as new item launches, promotions, membership, and ship-to-home.
• Use training and communication tools (e.g., Cognition, Paper reSource, InsidePS) to continuously educate yourself on products and services, enhancing the customer experience.
• Protect company assets by adhering to inventory and loss prevention standards, including completing inventories and related initiatives.
• Work on the selling floor, which involves physical activity such as prolonged standing, repetitive bending, lifting, and climbing.

Requirements

• Demonstrate a passion for helping people and a desire to learn about our products.
• Ability to communicate clearly and respectfully with customers and team members.
• Positive, can-do attitude and enjoyment of working with people.
• Energized by working in a fast-paced, ever-changing environment.
• Strong listening skills and a problem-solving mindset.

Expected Behaviors

• Prioritize customers at all times.
• Enjoy engaging with people and working collaboratively.
• Demonstrate initiative and problem-solving ability.
• Be a team player with a positive attitude.
• Accept responsibility and execute tasks with care.
• Be open to coaching and feedback.
• Adapt to an ever-changing environment.
• Support company goals and initiatives.
• Show respect and kindness to fellow associates and customers.

Benefits

Benefits vary based on scheduled hours:

• Less than 20 hours per week: Employee Discount, Employee Assistance Program (EAP), and Sick Pay.
• 20–29.99 hours per week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, Transit benefits, and 401(k) with Company Match.
• 30+ hours per week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental, and Vision), Healthcare and Dependent Care Spending Accounts, Disability Benefits, Life Insurance, Transit benefits, and Tuition Reimbursement.

All benefits are provided in accordance with the terms of the current plan and may be subject to future change. Availability may vary based on location and state regulations.