Sales Associate PT

Department: Retail Store • Reports to: Store Manager • Non-Exempt • Part-Time

About the role

Sales associates work closely with customers to provide product knowledge—features, warranties, special discounts, and additional details. They maintain the store’s visual appearance, manage displays, and stay updated on trends and competition. Associates build long-term customer relationships to meet sales goals and represent the store positively.

Responsibilities

• Greet customers, determine their needs/wants, and recommend merchandise
• Advise customers on product utilization and care
• Answer customer questions or concerns promptly and friendly
• Stock and recover merchandise
• Keep work area clean and organized
• Operate pallet jacks and forklifts, as needed
• Ensure proper signage is in place throughout assigned department
• Use computers to check prices and inventories
• Assist with inventory preparation
• Create special orders, as needed
• Maintain safety awareness of hazards to employees or customers
• Handle customer complaints, questions, or concerns professionally
• Bring in carts from outside
• Perform additional duties, as assigned

Requirements

• Friendly and outgoing personality
• Strong work ethic and interpersonal skills
• Basic computer skills
• Ability to work a flexible schedule
• Effectively communicate with customers in-person and over the phone
• Multi-task
• Maintain a pleasant and calm disposition under stress
• Understand and follow oral and written instructions
• Demonstrate initiative and effective problem-solving skills

Physical Requirements

The physical demands described are representative of those required to perform the essential functions of the job. Reasonable accommodations may be made for individuals with a legal disability.

• Very active role requiring standing, walking, bending, kneeling, stooping, and climbing throughout the day
• Frequently lift and/or move items weighing up to 50 pounds