Sales Associate - Optical Specialist - Part Time - Bilingual Spanish

About the role

The Optical Specialist role at Eyeglass World is a customer-facing position that plays a crucial part in delivering a seamless and elevated in-store experience. This role requires a blend of customer connection, optical support, and finishing excellence to ensure every customer interaction feels on-brand and memorable.

Responsibilities

• Create an Exceptional Customer Experience
• Deliver warm, confident, and personalized service at every stage of the visit
• Guide customers through eyewear selection, final fitting, and product education
• Ensure customers leave feeling confident in both their eyewear and their experience
• Support Clinical & In Store Flow
• Aid in patient flow and pre-exam screenings to support Optometrists
• Help ensure smooth transitions between exam, finish, and pickup moments
• Serve as a calm, knowledgeable presence throughout the customer journey
• Own Finish & Quality Excellence
• Perform finishing work including final adjustments, inspections, and quality checks
• Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation
• Prepare orders for pickup and deliver polished, brand-aligned handoff
• Operate with Precision & Care
• Support order entry, tracking, and timely completion
• Maintain organized, clean, and efficient finish and retail areas
• Identify and resolve quality or service issues proactively
• Bring the Brand to Life
• Model Eyeglass World service standards, tone, and behaviors in every interaction
• Uphold visual, experiential, and operational brand standards in the store
• Possess strong multitasking, time management, and organizational skills
• Have clear communication and the ability to educate customers effectively
• Be able to prioritize customer satisfaction at every interaction
• Support store team in shared goals

Qualifications

• High School Diploma or equivalent
• 1+ year experience in optical, retail, sales, or customer service
• Fluent in reading & speaking both English & Spanish
• Strong multitasking, time management and organizational skills
• Clear communication and the ability to educate customers effectively
• Ability to prioritize customer satisfaction at every interaction
• Support store team in shared goals

Additional Information

At National Vision, we offer competitive pay, bonus opportunities, and a comprehensive benefits package designed to support you and your family. Our benefits include:

• 401(k) retirement savings with company match and stock purchase plan
• Paid sick time
• Parental leave
• Employee eyewear discount
• College scholarship program
• Training programs available
• Access to educational courses
• Emphasis on internal promotions and career advancement

Additional Skills

• Fluent in reading & speaking both English & Spanish

Benefits

At National Vision, we believe everyone deserves to see their best to live their best. Our benefits include:

• 401(k) retirement savings with company match and stock purchase plan
• Paid sick time
• Parental leave
• Employee eyewear discount
• College scholarship program
• Training programs available
• Access to educational courses
• Emphasis on internal promotions and career advancement

Equal Opportunity Employer

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.