Sales Associate - Optical Specialist - Part Time

About the role

The Optical Specialist role at Eyeglass World is a customer-facing position that plays a crucial part in delivering an exceptional in-store experience. This role involves guiding customers through eyewear selection, ensuring they feel confident in their purchases, and maintaining a high level of service throughout the process.

Responsibilities

• Create an Exceptional Customer Experience
• Deliver warm, confident, and personalized service at every stage of the visit
• Guide customers through eyewear selection, final fitting, and product education
• Absorb and educate customers effectively
• Support clinical and in-store flow
• Assist with patient flow and pre-exam screenings to support Optometrists
• Help ensure smooth transitions between exam, finish, and pickup moments
• Serve as a calm, knowledgeable presence throughout the customer journey
• Own finish and quality excellence
• Perform finishing work including final adjustments, inspections and quality checks
• Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation
• Prepare orders for pickup and deliver polished, brand-aligned handoff
• Operate with precision and care
• Support order entry, tracking, and timely completion
• Maintain organized, clean, and efficient finish and retail areas
• Identify and resolve quality or service issues proactively
• Bring the Brand to Life
• Model Eyeglass World service standards, tone, and behaviors in every interaction
• Uphold visual, experiential, and operational brand standards in the store
• Partner with the store team to deliver a consistent and elevated experience

Qualifications

• High School Diploma or equivalent
• 1+ year experience in optical, retail, sales, or customer service
• Strong multitasking, time management and organizational skills
• Clear communication and the ability to educate customers effectively
• Ability to prioritize customer satisfaction at every interaction
• Support store team in shared goals
• Bilingual abilities (Preferred)

Additional Information

This role requires additional education/career progression to be licensed in the state of Nevada. At National Vision, we offer competitive pay, bonus opportunities, and a comprehensive benefits package designed to support you and your family. Our benefits include:

• 401(k) retirement savings with company match and stock purchase plan
• Paid sick time
• Parental leave
• Employee eyewear discount
• College scholarship program
• Training programs available
• Access to educational courses
• Emphasis on internal promotions and career advancement

We are an equal opportunity employer committed to diversity and inclusion. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.