Sales Associate - Optical Specialist - Part Time

About the role

The Optical Specialist role at Eyeglass World is a customer-facing position that plays a crucial part in the in-store experience. This role involves creating exceptional customer experiences, guiding customers through eyewear selection, ensuring smooth transitions between exam, finish, and pickup moments, and maintaining high standards of finish and quality.

Responsibilities

• Create an Exceptional Customer Experience
• Deliver warm, confident, and personalized service at every stage of the visit
• Guide customers through eyewear selection, final fitting, and product education
• Absorb customers leaving feeling confident in both their eyewear and experience
• Support Clinical & In Store Flow
• Assist with patient flow and pre-exam screenings to support Optometrists
• Help ensure smooth transitions between exam, finish, and pickup moments
• Serve as a calm, knowledgeable presence throughout the customer journey
• Own Finish & Quality Excellence
• Perform finishing work including final adjustments, inspections and quality checks
• Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation
• Prepare orders for pickup and deliver polished, brand-aligned handoff
• Operate with Precision & Care
• Support order entry, tracking, and timely completion
• Maintain organized, clean, and efficient finish and retail areas
• Identify and resolve quality or service issues proactively
• Bring the Brand to Life
• Model Eyeglass World service standards, tone, and behaviors in every interaction
• Uphold visual, experiential, and operational brand standards in the store
• Partner with the store team to deliver a consistent and elevated experience

Qualifications

• High School Diploma or equivalent
• 1+ year experience in optical, retail, sales, or customer service
• Strong multitasking, time management and organizational skills
• Clear communication and the ability to educate customers effectively
• Ability to prioritize customer satisfaction at every interaction
• Support store team in shared goals
• Bilingual abilities (Preferred)

Additional Information

At National Vision, we offer competitive pay, bonus opportunities, and a comprehensive benefits package including 401k retirement savings with company match and stock purchase plan, paid sick time, parental leave, employee eyewear discount, college scholarship program, training programs, and emphasis on internal promotions and career advancement.