Sales Associate - Optical Specialist

About the role

The Optical Specialist role at Eyeglass World is a customer-facing position that plays a crucial part in the in-store experience. This role involves creating exceptional customer experiences, guiding customers through eyewear selection, ensuring smooth transitions between exam, finish, and pickup moments, and maintaining a high standard of finish and retail areas.

Responsibilities

• Create an Exceptional Customer Experience
• Deliver warm, confident, and personalized service at every stage of the visit
• Guide customers through eyewear selection, final fitting, and product education
• Absorb and educate customers effectively
• Ensure customers leave feeling confident in both their eyewear and their experience
• Support Clinical & In Store Flow
• Assist with patient flow and pre-exam screenings to support Optometrists
• Help ensure smooth transitions between exam, finish, and pickup moments
• Serve as a calm, knowledgeable presence throughout the customer journey
• Own Finish & Quality Excellence
• Perform finishing work including final adjustments, inspections and quality checks
• Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation
• Prepare orders for pickup and deliver polished, brand aligned handoff
• Operate with Precision & Care
• Support order entry, tracking, and timely completion
• Maintain organized, clean, and efficient finish and retail areas
• Identify and resolve quality or service issues proactively
• Bring the Brand to Life
• Model Eyeglass World service standards, tone, and behaviors in every interaction
• Uphold visual, experiential, and operational brand standards in the store
• Partner with the store team to deliver a consistent and elevated experience

Qualifications

• High School Diploma or equivalent
• 1+ year experience in optical, retail, sales, or customer service
• Strong multitasking, time management and organizational skills
• Clear communication and the ability to educate customers effectively
• Ability to prioritize customer satisfaction at every interaction
• Support store team in shared goals
• Bilingual abilities (Preferred)

Additional Information

We expect to accept applications until July 8, 2026. At National Vision, we offer competitive pay, bonus opportunities, and a comprehensive benefits package including health & dental insurance, 401k retirement savings, flex spending account, generous paid time off & company holidays, parental leave, employee eyewear discount, and training programs to support both personal and professional development. We also provide internal promotions to encourage career advancement from within.