SALES ASSOCIATE (MINIMART) GAS STATION

Sells general merchandise to customers using professional selling techniques. Works as part of a sales team to provide service that anticipates and exceeds customer expectations. Assists in all aspects of ensuring full operation of the Food and Beverage Convenience Bar, including opening and closing, preparing, displaying, replenishing goods, and cleaning stations and equipment.

Responsibilities

• Greets and engages customers in conversation to provide sales-related assistance.
• Assists in the selection of merchandise and suggests complementary items.
• Offers customers the opportunity to purchase extended product warranties, explaining coverage, benefits, and price.
• Interacts with customers and coworkers in a friendly and professional manner, adhering to dress code/uniform standards and supporting sales team members.
• Becomes knowledgeable about merchandise, including proper setup, use, care, characteristics, price points, and warranty coverage.
• Communicates product-related information to customers clearly and accurately.
• Ensures assigned areas are fully stocked and merchandise is neatly arranged.
• Communicates with supervisors regarding stock needs, customer preferences, and sales goals.
• Participates in department meetings and shares ideas for improving customer service and job performance.
• Completes sales transactions efficiently and thanks customers for their patronage.
• Performs cash register transactions (cash, charge, check, gift certificates, layaway, etc.) accurately and correctly.
• Advises customers of upcoming sales events and available services such as gift wrapping, engraving, delivery, and gift certificates.
• Offers customers the opportunity to open a NEXCARD account and explains its benefits.
• Applies store policies consistently, including merchandise returns, price matching, check cashing, and rain checks.
• Handles customer returns and problems tactfully and efficiently to ensure satisfaction.
• Maintains awareness in assigned areas to deter theft and provide excellent customer service.
• Unpacks, stages, and moves merchandise as assigned, assists in creating store displays, and performs periodic inventories.
• Completes paperwork related to merchandise movement, price adjustments, customer returns, and cash register operations accurately.
• Eligible for and participates in applicable commission and gainsharing sales incentive programs.
• Lifts up to 25 lbs. as required for job duties, including assisting customers and stocking sales areas.

Food and Beverage Convenience Bar Responsibilities

• Opens and closes the Food and Beverage Convenience Bar.
• Ensures all equipment is turned on during opening and off during closing (e.g., display merchandiser signs).
• Preheats and displays products in heated display merchandisers.
• Replenishes products and condiments (e.g., napkins, straws, cups, lids, creamer, sugar) to ensure availability for customers.
• Ensures all products remaining at close of business are time/dated when placed in the refrigerator.
• Cleans small wares and equipment throughout the day and at closing.
• Monitors refrigerator and freezer temperatures at least three times daily (early morning, mid-day, late afternoon) to ensure proper functioning.
• May be required to attend a 4-hour food safety training session initially and an annual refresher thereafter.

Requirements

• No experience required.
• High school graduate or equivalent preferred.

Schedule

Part-time (20 - 34.5 hours)

Primary Location

United States-Virginia-Norfolk