(NMC PORTSMOUTH) SALES ASSOCIATE - MINI MART

About the Role

Sells general merchandise to customers using professional selling techniques. Works as part of a sales team to provide service that anticipates and exceeds customer expectations. Assists in all aspects of ensuring full operation of the Food and Beverage Convenience Bar, including opening and closing, preparing, displaying, replenishing goods, and cleaning stations and equipment.

Responsibilities

• Greets and engages customers in conversation to provide sales-related assistance.
• Assists in the selection of merchandise and suggests complementary items.
• Offers customers the opportunity to purchase extended product warranties, explaining coverage, benefits, and price.
• Interacts with customers and coworkers in a friendly and professional manner, adhering to dress code/uniform standards.
• Becomes knowledgeable about merchandise, including setup, use, care, characteristics, and warranty coverage.
• Communicates product-related information to customers clearly and accurately.
• Ensures assigned areas are fully stocked and merchandise is neatly arranged.
• Communicates with supervisors regarding stock needs, customer preferences, and sales goals.
• Participates in department meetings and shares ideas for improving customer service and job performance.
• Completes sales transactions efficiently and thanks customers for their patronage.
• Performs cash register transactions (cash, charge, check, gift certificates, layaway) accurately.
• Advises customers of upcoming sales events and services such as gift wrapping, engraving, and delivery.
• Offers customers the opportunity to open a NEXCARD account and explains its benefits.
• Handles customer returns and problems tactfully and efficiently, applying store policies consistently.
• Maintains awareness in assigned areas to deter theft and provide excellent customer service.
• Unpacks, stages, and moves merchandise as assigned, and assists in creating store displays.
• Completes paperwork related to inventory movement, price adjustments, and cash register operations.
• Participates in commission and gainsharing sales incentive programs.
• Lifts up to 25 lbs. as part of job duties, including assisting customers and stocking sales areas.

Food and Beverage Convenience Bar Duties

• Opens and closes the Food and Beverage Convenience Bar.
• Ensures all equipment is turned on during opening and off during closing (e.g., display merchandiser, signs).
• Preheats and displays products in heated display merchandisers.
• Replenishes products and condiments (e.g., napkins, straws, cups, lids, creamer, sugar) in holding bins.
• Ensures all products remaining at closing are time/dated when placed in the refrigerator.
• Cleans small wares and equipment throughout the day and at closing.
• Monitors refrigerator and freezer temperatures at least three times daily (early morning, mid-day, late afternoon).
• May be required to attend a 4-hour food safety training session initially, with an annual refresher thereafter.

Requirements

• No prior experience required.
• High school graduate or equivalent preferred.

Schedule

Flexible (0 - 19.5 hours per week).

Location

United States-Virginia-Portsmouth