Sales Associate - Medford

About the Role

Hand & Stone Medford is seeking sales professionals to join our team. Our ideal candidate is a responsible, driven individual with excellent communication skills, a positive attitude, and a winning personality. Candidates should have a demonstrated history of providing exceptional customer service in prior roles. Our goal is to make each visit the best hour of the month for our guests and valued members.

Sales Associates play a crucial part in achieving this goal by forging genuine connections with our clients, co-workers, and communities, ensuring each service is memorable and exceptional.

FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, operating more than 60 locations across 8 states. Our company culture prioritizes putting people first, offering a supportive and nurturing work environment where your growth and well-being are top priorities. Enhance your spa industry career through regular sales coaching, training, and opportunities to grow into a successful spa leader.

Responsibilities

• Meet membership sales goals and consistently achieve all performance-based goals set by spa leadership and the company, including:
  • Membership Conversion
  • Booking Efficiency
  • Call Conversion
  • Gift Card Sales
• Maintain a detailed knowledge of our service menu and educate clients on the benefits of specific services and enhancements.
• Provide an excellent customer experience through answering phone calls, setting appointments, greeting clients, and managing membership sales.
• Passionately promote sales, promotions, and events.
• Uphold spa cleanliness standards.
• Perform various other duties as assigned.

Requirements

• Demonstrated history of providing exceptional customer service.
• Excellent communication skills, positive attitude, and a winning personality.
• Flexible availability, including weekends, daytime, evening, and holiday hours.

Pay

We offer a competitive compensation package designed to reward your contributions and drive your success. This role includes:

• A base hourly rate tailored to reflect your experience and skill.
• Uncapped commission structure on membership sales, providing substantial earning potential based on performance.
• Top performers typically earn an additional $2 - $4 per hour in commission on top of their base rate.

Benefits

• Supplemental Insurance
• Life Insurance
• Employer Contributions to Medical Insurance
• 401(k) with matching
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance