Sales Associate Keyholder

About the Company

PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident, and effortless style for work, everyday, or special occasions. Since its launch in 1980, Express has embraced this philosophy to ensure customers look and feel their best. The company operates over 400 retail and outlet stores in the United States and Puerto Rico, as well as the express.com online store and the Express mobile app.

Bonobos is a menswear brand known for pioneering exceptional fit and a personalized, innovative retail model. Customers can experience these brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About the Role

Express is seeking a Part-Time Retail Sales Associate Keyholder to join the team at Atlantic City Outlets. This role provides a great in-store shopping experience for customers and executes opening and closing procedures.

Responsibilities

• Performs opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
• Performs overrides at checkout as needed.
• Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting.
• Follows company policies and procedures to ensure the safety of associates and customers.
• Assists with product launch changes according to company SOPs.
• Delivers on all aspects of the customer experience model.
• Processes transactions quickly and accurately, reducing customer wait time.
• Resolves customer service-related issues positively, determining resolutions or escalating as needed, and communicating all issues to Store Management.
• Drives credit and loyalty member programs by explaining benefits and encouraging customer participation.
• Performs other essential functions as directed by your supervisor.

Requirements

• Education: High School or equivalent.
• 0-2 years of relevant job experience (minimum 6 months).
• Proficient in the use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends, and non-business hours.
• Meets physical requirements of the role.

Skills

• Previous retail experience preferred.
• Strong customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, specifically with customers, sales leadership, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Benefits

For part-time associates, PHOENIX offers the following benefits:

• Eligibility to participate in the 401(k) and Roth 401(k) with Company match.
• Express merchandise discount.
• Opportunity to participate in the Learn & Earn incentive program.
• Option to choose voluntary benefits through YouDecide.
• Eligibility for paid sick leave and public health emergency leave (where applicable).

PHOENIX has partnered with LIG Solutions to help part-time associates obtain individual insurance coverage, including major medical, dental, vision, supplemental insurance, life insurance, and more, tailored to fit their needs and budget.