Sales Associate Key

What We Offer

• Growth opportunities
• Incentive opportunities
• Comprehensive benefits packages accessible to both full time and eligible part time employees
• Generous merchandise discount: 50%, 60% & 70% off Talbots and Haven Well Within
• Referral incentive program
• Discounts on travel, shopping, concerts and more

What We Value – “WE CARE”

• We Win as a team and are dedicated to ensuring and applauding each other’s success.
• We Encourage creativity, innovation and smart risk-taking.
• We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
• We Act with integrity, transparency, candor, and respect.
• We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
• We Embrace community by bringing positive change to those we live and work in.

Who You Are

• Capable of creating a selling culture where all associates align around the needs of our customers
• Possesses a customer-centric mentality and understands the importance of creating exceptional customer experiences
• Driven to create, build and cultivate relationships
• Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team, and thrives working in a team environment
• Passionate about selling and seeks organized and thoughtful ways to maximize all traffic that enters the store
• Demonstrates excellent verbal communication skills and a high level of integrity
• Able to work cooperatively in a diverse work environment
• Comfortable climbing ladders, moving around regularly, and standing for extended periods of time
• Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs
• Possesses the technological aptitude to navigate POS/computer/iPad/handheld systems
• Flexible availability based on the needs of the business including evenings, weekends, and holidays

What You'll Do

• Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships
• Take an active role in assisting the management team to build store business
• Service multiple customers at a time, multi-task and/or handle projects simultaneously
• Be aware of fashion trends and seek information about all new arrivals, including product knowledge about fit, color, fashion, etc.
• Use product knowledge and fashion expertise to create outfits for customers and suggest items to match their needs
• Develop and maintain positive working relationships that support a productive work environment
• Proactively communicate store information, brand initiatives, discrepancies, and other pertinent information to management in order to better enhance the customer experience
• Achieve sales and service metrics in key measurable areas
• Maximize individual performance by participating in learning opportunities, accepting direction, coaching and feedback
• Achieve sales and service metrics in key measurable areas including Talbots Classic Awards
• Support all areas of operational excellence, including managing inventory according to policies and procedures including filling orders, recalls, recovery, replenishment, re-tickets, etc.
• Plan and prioritize tasks and responsibilities to meet the needs of the customer and business
• Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store
• Seek to understand customer needs and wants with curiosity and confidence through intentional conversation