Sales Associate, Jewelry
About the role
The Jewelry Consultant role at Brilliant Earth provides an exceptional experience for every customer. This position requires a full-time schedule that includes weekend days and operates in-person at our Birmingham, MI location. The targeted budget for this position is $20-22 per hour.
Responsibilities
- Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
- Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
- Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
- Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
- Call customers to confirm showroom appointments and answer any pre-appointment questions.
- Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
- Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
- Open and/or close the showroom and waiting area.
- Use our ERP system to manage your tasks and communicate cross-functionally.
- Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Requirements
The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Birmingham, MI location. The targeted budget for this position is $20-22 per hour.
Qualifications
- A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
- A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
- A keen eye for detail in a fast-moving work environment. When it comes to our customer’s biggest moments, you know it’s the little things that count the most.
- Clear and concise communication. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
- A team player. You believe that in order to transform the jewelry industry, we all have to work together!
Skills
- Customer Service
- Sales Strategy
- Product Knowledge
- Communication
- Collaboration
Benefits
- Career Growth
- Competitive Compensation
- Roth IRA Matching
- Employee Discounts
- Sales Incentive Programs
- Mental Wellness Perks
- Employee Assistance Program
- Volunteer Opportunities
- Medical, Dental, and Vision Insurance
- Disability and Life Insurance
- Pre-Tax Commuter Benefits
Pay
$20-22 per hour
Schedule
Full-time schedule that includes weekend days. Location: Birmingham, MI
How to Apply
To apply, send a resume and cover letter letting us know why you are interested in joining our mission and our team. Include a sentence about your favorite shape of diamond. Qualified candidates will then be invited for a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders!