Sales Associate, Jewelry

About the role

The Jewelry Consultant role at Brilliant Earth provides an exceptional experience for every customer. You will guide customers through the purchase process via appointments and walk-in consultations, managing a high volume of leads and ensuring a luxury customer experience.

Responsibilities

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Requirements

The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Charlotte location.

Qualifications

• A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
• A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
• It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.
• Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
• Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!

Skills

• Exceptional customer service skills
• Product knowledge and sales strategies
• Ability to handle high-volume customer inquiries
• Strong communication and interpersonal skills
• Attention to detail

Benefits

• Competitive compensation starting at $19-21 per hour
• Set schedule with consistent weekly hours and 2 consecutive days off
• Diverse, mission-minded team
• Lifestyle Spending Account for eligible wellness expenses
• Career growth opportunities through regular 1-1s with your manager, a variety of training opportunities, and an annual 360 review process
• Employee discounts on our jewelry
• Sales incentive programs to recognize and reward performance
• Mental wellness perks including access to mental health resources and counseling
• Volunteer opportunities and giving back programs
• Medical, dental, and vision insurance options
• 401(k) match
• Paid time off and parental leave
• Disability and life insurance
• Pre-tax commuter benefits

Pay

$19-21 per hour

Schedule

Full-time schedule with weekend days. In-person at our Charlotte location.

Company Information

At Brilliant Earth, we're passionate about the employee experience. We offer an excellent training program and endless opportunities for career growth. We also offer a robust benefits package including:

• Career Growth: Regular 1-1s with your manager, a variety of training opportunities, and an annual 360 review process
• Set Schedule: Consistent weekly hours, 2 consecutive days off
• Diverse, mission-minded team: Founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry
• Lifestyle Spending Account: Reimbursements for eligible wellness expenses
• Continued Education: Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings
• Employee Discounts: Generous discount on our jewelry
• Sales Incentive Programs: Incentive programs to recognize and reward sales performance
• Mental Wellness Perks: Access to mental health resources and counseling
• Giving Back and Volunteer Opportunities: Support local initiatives and volunteer together
• Medical, Dental, and Vision: Multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions
• 401k match: Generous 401k match
• Paid Time Off: 3 weeks of PTO in your first year
• Parental Leave: Paid parental leave to bond and care for new additions
• Disability and Life insurance: 100% employer-paid
• Pre-Tax Commuter Benefits: Eligible commuter benefits

Application Instructions

To apply, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. If selected for an interview, the process includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders!