Sales Associate, Jewelry

About the role

The Jewelry Sales Consultant at Brilliant Earth provides an exceptional experience for every customer. They guide customers through the purchase process via appointments and walk-in consultations, managing a high volume of leads and ensuring a luxury customer experience.

Responsibilities

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Requirements

The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Alpharetta, GA, location at the Avalon.

Qualifications

• A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
• A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
• It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.
• Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
• Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!

Skills

• Exceptional customer service skills
• Product knowledge and deep understanding of the jewelry industry
• Ability to handle high-volume customer inquiries
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team

Benefits

At Brilliant Earth, we offer:

• Career Growth: Regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees.
• Set Schedule: Consistent weekly hours, and 2 consecutive days off.
• Diverse, mission-minded team: We are passionate about cultivating a more transparent, sustainable, compassionate, and inclusive jewelry industry.
• Lifestyle Spending Account: Reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more.
• Continued Education: Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
• Employee Discounts: Generous discounts on our jewelry.
• Sales Incentive Programs: Incentive programs to recognize and reward sales performance.
• Mental Wellness Perks: Access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!
• Giving Back and Volunteer Opportunities: Support local initiatives and volunteer together.
• Medical, Dental, and Vision: Multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!
• 401k match: We offer a generous 401k match.
• Paid Time Off: Accrue 3 weeks of PTO in your first year.
• Parental Leave: Utilize paid parental leave to bond and care for your new additions.
• Disability and Life insurance: 100% employer-paid.
• Pre-Tax Commuter Benefits: Eligible commuter benefits.

Pay

The targeted budget for this position is $19-$21 per hour. This compensation budget range may be adjusted at any time at the discretion of the company.

Schedule

This role is in-person at our Alpharetta, GA, location at the Avalon. The ideal candidate will be able to work a full-time schedule that includes weekend days.