Sales Associate - HOKA

About HOKA

At HOKA, we believe in the transformational power of running and the joy and optimism that movement brings. We are driven by our passion for our Brand and products, and we want to share it with as many people as possible. Whether you’re a pro runner, first-miler, mountain roamer, or neighborhood walker, HOKA is here to empower you to take flight and find joy in movement. We celebrate diversity of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all employees can come as they are. We believe that when we bring our different perspectives to work, we are truly better together.

About the Role

Our Sales Associates are integral to the success of the HOKA Brand. As a Sales Associate, it’s your job to create the best possible customer experience. You regularly share your passion and love for our products and invite everyone into the HOKA community through amazing service.

Responsibilities

• Create personalized shopping experiences that educate customers about the HOKA Brand and products.
• Stay current on all products and technologies to serve as a HOKA Expert.
• Engage knowledgably with customers and ensure all questions are addressed accurately before they leave the store.
• Maintain and model an optimistic and energetic attitude with team members and customers.
• Promote the store and Brand image in all interactions.
• Assist management with administrative tasks, operate the cash register, and handle money accurately.
• Check inventory daily and ensure products are stocked and merchandised according to Brand standards.
• Maintain a clean and well-organized back-stock and employee break area, including daily vacuuming, sweeping, and dusting.
• Practice safety consciousness and respond to theft in accordance with company policies.
• Report to work on time and notify the Store Manager or Manager on Duty in advance if you will be late or absent.
• Prioritize Brand and product knowledge training and share this knowledge in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Contribute to a team and cooperate to achieve goals.
• Multi-task in a fast-paced environment.
• Respond to problems or difficult situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

Requirements

• Two (2) years retail experience preferred.
• High School Diploma or GED.
• Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision, Mission, and Values.
• Highly motivated team player and self-starter.
• Flexibility of schedule and hours to meet the needs of the business.
• Valid State or Federal Identification.

Benefits

As part of our Deckers Family, you’ll discover many benefits including:

• Competitive pay.
• Discounts and perks.
• Global contests.
• Opportunities for growth and development.

Pay

The salary posted reflects the target for new hire salaries for this role at this specific store location. Individual pay will be determined by location and additional factors, including job-related skills, experience, and relevant education or training. The starting pay for this role is $18.50 per hour. Your recruiter can share more about the specific salary for your preferred location during the hiring process.