Sales Associate- HOKA

About the Role

Our Sales Associates are integral to the success of the HOKA Brand. As a Sales Associate, it’s your job to create the best possible customer experience. You regularly share your passion and love for our products and invite everyone into the HOKA community through amazing service.

Responsibilities

• Create personalized shopping experiences that educate customers about the HOKA Brand and products.
• Stay current on all products and technologies to serve as a HOKA Expert.
• Engage knowledgably with customers and ensure all questions are addressed accurately.
• Maintain an optimistic and energetic attitude with team members and customers.
• Promote the store and Brand image in all interactions.
• Assist management with administrative tasks, operate the cash register, and handle money accurately.
• Check inventory daily and ensure products are stocked and merchandised according to Brand standards.
• Maintain a clean and well-organized back-stock and employee break area, including daily vacuuming, sweeping, and dusting.
• Practice safety consciousness and respond to theft in accordance with company policies.
• Report to work on time and notify the Store Manager or Manager on Duty in advance if late or absent.

Core Competencies

• Ensure and model the highest level of customer service, as outlined in the HOKA Expert Service Program.
• Prioritize Brand and product knowledge training and share this knowledge in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Contribute to a team and cooperate to achieve goals.
• Multi-task in a fast-paced environment.
• Respond to problems or difficult situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

Requirements

• Two (2) years of retail experience preferred.
• High School Diploma or GED.
• Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision, Mission, and Values.
• Highly motivated team player and self-starter.
• Flexibility of schedule and hours to meet the needs of the business.
• Valid State or Federal Identification.

Benefits

As part of the Deckers Family, you’ll discover many benefits, including:

• Competitive pay.
• Discounts and perks.
• Global contests.
• Opportunities for growth and development.