Sales Associate - FT

Job Summary

The Sales Associate supports Eastern State's Sales operations by providing excellent customer service, facilitating smooth transactions, and ensuring the store is clean, organized, and well-stocked. This role helps deliver a high-quality visitor experience by connecting guests with merchandise that reflects Eastern State's history, mission, and brand. This is a public-facing role that requires reliability, attention to detail, and a strong sense of teamwork.

Responsibilities

• Maintain cleanliness and organization of the store throughout each shift
• Restock shelves and displays; alert manager of low stock or needed supplies
• Assist with opening and closing duties, including setting up registers and securing merchandise
• Monitor and handle inventory with care and accuracy
• Operate point-of-sale system to process purchases, returns, and exchanges, including handling various payment methods such as cash, credit/debit cards, gift cards, and staff and member discounts. This includes scanning items, ensuring correct pricing, and correctly applying sales, coupons, and refunds/exchanges according to store policy.
• Upsell or suggest relevant items to enhance the guest experience
• Collaborate with fellow staff to ensure a supportive work environment and smooth daily operations
• Follow safety procedures for guests and staff, including emergency protocols
• Maintain awareness of loss prevention procedures and report concerns promptly
• Maintain awareness of the product connection to Eastern State's mission
• Sell tickets, scan tickets, and resolve ticketing issues in a fast-paced environment while maintaining quality customer service. This may include handling and resolving issues for tickets sold through online travel agencies and other third-party ticket resellers, as well as tickets with complex tiered pricing structures.
• Manage the sale of admission tickets, which may involve using a separate ticketing software, understanding tiered pricing (general admission, student, senior, etc.), and promoting membership upgrades or add-ons
• Maintain a balanced cash drawer, accurately provide change, and report any discrepancies
• Address all customer inquiries related to transactions, tickets, returns, and exchanges professionally and courteously, ensuring a seamless and positive experience that reflects positively on Eastern State

Requirements

• High School Diploma or GED required
• At least 1 year of customer service or sales experience preferred
• Strong communication and interpersonal skills
• Strong verbal communication is necessary for clearly explaining merchandise features, membership benefits, ticket options, and store policies to a diverse audience
• Strong customer service skills mandatory. The ability to greet visitors warmly, engage in positive interactions, and resolve complaints or issues professionally and patiently
• Comfortable using POS systems and basic technology
• Familiarity with Counterpoint, Ticketure, and BigCommerce are a plus
• Demonstrated accuracy and accountability when handling cash, processing credit/debit transactions, managing receipts, and operating an inventory management system and a specialized ticketing system
• Attention to Detail: Meticulousness in counting inventory, performing cash reconciliation, and ensuring that all sales and ticketing records are accurate
• Reliability and Teamwork: Dependability in adhering to schedules (especially for weekend/holiday hours) and a willingness to collaborate with other staff
• Availability on weekends and holidays is required
• Interest in history, museums, criminal justice, justice reform, education, or Eastern State's mission is a plus

Physical Requirements

• Ability to sit or stand for prolonged periods of time
• Ability to traverse from post to post within the 10-acre site
• Frequent bending, stooping, and reaching overhead or below the waist to retrieve, organize, and restock merchandise on shelves, racks, and display fixtures
• Sufficient manual dexterity to accurately handle cash, process credit cards, operate the POS system, and neatly wrap merchandise or gift-wrap purchases
• Ability to work in outdoor environments, including in the elements and in indoor or covered spaces where temperatures may vary
• Ability to lift up to 50 pounds

This response is AI-generated, for reference only.