Sales Associate- eCommerce/Phone

About the role

The e-Commerce Sales Associate interacts with hundreds of customers—online, over the phone, and in person—to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information, and helping guide customers effectively from phone and internet contact to an in-store experience while delivering an exceptional customer experience is key.

With your outstanding communication and listening skills, you’ll help customers select their perfect vehicle, negotiate terms to ensure payment options meet their lifestyles, budgets, and expectations, and close the deal. Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.

Responsibilities

• Respond to customer leads promptly via online, phone, and in-person interactions.
• Guide customers through the vehicle purchase process in a no-haggle sales environment.
• Provide exceptional pre- and post-purchase customer service to drive loyalty.
• Follow up with customers to ensure satisfaction and transition them to the Service department.
• Set and achieve targeted sales goals.
• Utilize technology to enhance the customer experience.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Prior sales experience, retail preferred.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Benefits

• Competitive compensation and 401k matching.
• Health, dental, and vision insurance plans, including maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to YouDecide, a website with offers from top providers and retailers.
• Opportunity to join the DRVPNK mission, raising and donating millions to cancer research and treatment.

Pay

This is a commission-based position with an average monthly take-home pay of $3,000–$8,000+.

Schedule

This is an on-site position.