Sales Associate-eCommerce/Phone

About the role

The e-Commerce Sales Associate interacts with hundreds of customers—online, over the phone, and in person—to help guide their vehicle purchase in our no-haggle sales environment. You will respond to leads in a timely fashion, answer questions, provide information, and help guide customers effectively from phone and internet contact to an in-store experience while delivering an exceptional customer experience.

With your outstanding communication and listening skills, you’ll help customers select their perfect vehicle, negotiate terms to ensure payment options meet their lifestyles, budgets, and expectations, and close the deal. You’ll also follow up to ensure customer satisfaction and transition customers to the Service department to support their ownership experience.

Responsibilities

• Respond to customer leads promptly via phone, email, and in-person interactions.
• Provide detailed vehicle information and guide customers through the purchase process.
• Deliver an exceptional customer experience before, during, and after the sale.
• Negotiate terms to align with customers' budgets and expectations.
• Follow up with customers to ensure satisfaction and foster long-term loyalty.
• Transition customers to the Service department to support their vehicle ownership experience.
• Set and achieve targeted sales goals.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Prior sales experience, preferably in retail.
• Strong communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers consistently.
• Experience and comfort working with technology.
• Valid in-state driver’s license and a safe driving record.

Benefits

• Competitive compensation and 401k matching.
• Health, dental, and vision insurance plans, including maternity benefits.
• Work-life balance support.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to YouDecide, a platform offering exclusive deals and discounts from top providers and retailers.
• Opportunity to contribute to DRVPNK, our mission to raise and donate millions to cancer research and treatment in partnership with nationwide cancer charities.

About AutoNation

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions to empower customers in making the best decisions for their needs. With a nationwide network of dealerships and a recognized brand, we provide a wide variety of new and used vehicles, customer financing, parts, and expert maintenance and repair services.

Through our DRV PNK initiative, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive impact in the lives of our associates, customers, and communities. We are dedicated to fostering a diverse, equitable, and inclusive workplace and welcome candidates from all backgrounds who share our passion for innovation, teamwork, and creating meaningful change.